Course Leader Manager

Company Introduction

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.

Job Description:

The Course Leader Manager joins the fast-paced Course Leader Management Team in support of our mission to provide a world class on tour experience for our students through experiential learning and LEAP. The role of Course Leader Manager is responsible for managing domestic US Course Leaders--dynamic field educators, or tour guides--from recruitment to training, scheduling, and on program support. This role reports to the Director, Course Leaders.

Responsibilities:

• Recruiting and interviewing prospective CLs
• Assist with CL Training development and execution
• Analyze data, budgets, and requests to determine CL scheduling
• Reinforce engagement strategies with CLs
• Collaborate with Curriculum and Academics to review/develop training materials
• Support all CLs on program
• Evaluate CLs in the field
• Maintain CL databases, information systems
• Maintain accurate and up-to-date documentation
• Maintain knowledge of company policies and procedures so as to serve as an effective resource for staff.
• Support company policies and management decisions with a sense of urgency and professionalism.
• Foster communication within the division, with other divisions and with management.
• Seek out and participate in internal and external programs that facilitate personal and professional growth.
• Identify and discuss personal and professional growth goals.
• Write and deliver self-performance appraisal on an annual basis.
• Develop and maintain a culture of teamwork, positive communication, and fulfilling the WorldStrides mission.

Qualifications:

• Bachelor’s degree preferred but not required
• Ability to develop and successfully execute short and long range plans
• Strong relationship building skills
• Strong analytical skills
• Strong organizational skills
• Short & long-term project management skills
• Strong written and verbal communication skills
• Demonstrated ability to make informed and analytical decisions while under pressure

Work Perks:

• Fun & driven environment.
• Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance, FSA healthcare, FSA dependent care, HAS with employer contribution, and generous 401k match.
• 10 paid floating corporate holidays, 1 paid volunteer day & 25 PTO days to start -- accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
• Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
• Opportunities for paid and discounted travel.
• Flexible work schedule providing on-site, remote, and virtual office opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
• Fitness Center and café onsite at select locations.
• Employee Assistance Program (EAP)
• Paid Parental, Caregiver, and Disability leave.
• Team Member Discount Program