Hotels Coordinator

Company Introduction

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.

Job Description

Assist Lodging, Product Delivery leadership in fulfillment roles and responsibilities for key business units of WorldStrides. Ensure the highest quality lodging experience for our students and educators within the limits of an acceptable budget and expectations. Work closely with the department leadership to proof and process operational reports to domestic lodging partners including but not limited to Group Listing Reports, On-Site Coordinator reservations, Group Activity Requests and Breakfast Reports. Maintain a strong relationship with lodging personnel through consistent and meaningful communication. Effectively communicate WorldStrides’ student and educator service philosophy and goals to lodging personnel.

Responsibilities

• Research and maintain relationships with existing lodging vendors for designated regions across domestic areas of operation.
  • Proof and process operational reports to domestic lodging partners including but not limited to Group Listing Reports, On-Site Coordinator reservations, Group Activity Requests and Breakfast Reports.
  • Maintain proper reporting for assigned areas.
  • Work with department leadership to forecast and adjust room blocks regularly to maintain accurate pick-up rates at each hotel, and ensure accurate management of contracted rooms.
  • Participate in pre-season training sessions with new and existing hotels as needed throughout the tour year.
  • Maintain a system for quality control including providing feedback to vendors based on internal performance metrics.
  • Assist with attrition and cancellation deadlines for contracted hotel room blocks, and communicate with both internal teams and external vendors changes in an effective and timely manner to avoid financial liability.
  • Facilitate strong relationships with supplier contacts through positive and professional communications.
  • Assist internal teams as needed to resolve on tour issues.
  • Provide guidance and timely communication to internal teams for all domestic lodging requests by striving to ensure positive traveler experience within specified operations parameters.
  • Function as a contributing member of the Product Delivery Team through effective communication and assisting others as needed.
  • Develop initiatives and adjustments in operating procedures to account for changes in market trends, company goals, and budget parameters.
  • Audit internal operating systems for accuracy on a continual basis.
  • Communicate directly with Finance Team members regarding payments and auditing of invoices as required.
  • Travel as required to maintain positive relationships with existing vendors and familiarization of WorldStrides products.
  • Maintain flexibility and willingness to take on additional duties as products and or process needs change.
  • Manage proper reporting for assigned areas.
  • Foster timely and meaningful communication with suppliers, all departments and team members, and with your direct manager.
  • Keep current with and support company policies and leadership decisions with professionalism and a positive attitude.
  • Maintain a good working knowledge of all responsibilities within the department.
  • Seek out and participate in internal and external programs that facilitate personal and professional growth.
  • Document self-evaluations and deliver self-performance appraisal to department leadership as part of WorldStrides Professional Journey.
  • Lead by example within the Product Delivery Team through effective communication and assisting/mentoring others team members as needed.
  • Work closely with other team members for efficiency opportunities and provide support on other projects and tasks as requested.
  • Support Field Staffing assignments during select periods throughout the year
  • Where, and when applicable, support cross-functional operational work
  • Attend and contribute to department meetings.

Qualifications

• Advanced English.
• Highly organized.
• Travel industry experience.
• Detail oriented.
• Team player.

Work Perks:

• Fun & driven environment.
• Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance. 
• +10% of gross salary as food stamps. 
• 1 paid volunteer day & 25 PTO* days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
• Statutory Holidays by Mexican Federal Labor Law.
• Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
• Flexible work schedule providing on-site and hybrid opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
• Fitness opportunities.
• Employee Assistance Program (EAP)
• Paid statutory parental leave.