Operations Coordinator (Supplier Payment and Compliance)

Company Introduction

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.

Job Description:

• Reports to the Contracting and Operations Manager.  
• Participates in the overall planning, development and success of the overall supplier management
  and compliance for their assigned region. Takes all necessary and approved actions to achieve
  both short and long-term goals and objectives.
• Cooperates with the Contracting and Operations Manager (Procurement Manager) to facilitate
  administration workflows.
• Responsible for the execution and compliance with contract terms.
• Responsible for the processing of our payment obligations with suppliers.  
• Managing payment and compliance in multiple systems as needed. Responsible for supplier relationships regarding payment and contract compliance matters.
• Provide information and support on payment matters, work with our international business
  partners as well as our finance department teams to solve payment issues as needed.
• Responsible for collecting risk assessment data and documentation from suppliers to respond to
  safety concerns as they arise (during the sales process, pre departure, or on tour)
  

Responsibilities:

• Supplier management: Developing and maintaining relationships with existing and new vendors
  to service current and additional lines of business and /or destinations. Conduct necessary training
  and generating materials to support partners in payment and compliance matters.
• New business partners on boarding: Ensure proper supplier payment set up and initial compliance
  background checks.  
• Contract management and Budgeting: Keeps control of contract renovations and uploads,
  contributes to budget maintenance in the system by ensuring correct contract entry and generates
  reporting for contract renovations progress as well as budget pacing view.
• Negotiate payment extensions and solve payment issues. Ensure supplier relationship is not
  damaged due to payment issues and that groups are not affected.
• Process tracking: develop, monitor and keep record of operational processes in payment and
  compliance, analyze its effectiveness and identify opportunities for improvement, identify
  solutions and operation outcomes.
• Quality assurance: Works with Procurement managers to generate supplier compliance projects
  to collect the necessary supplier information to provide Sales and Program management teams.  
• Compliance - Keeps informed about industry requirements in terms of safety and security.
  Ensures all necessary security documentation for suppliers and business partners is up to date
  and correctly secured and filed.  
• Accounts payable management: invoice approval processing and expense reconciliation. Ensure
  budgets, rates and contracts are respected. Payment terms management, credit tracking, expense
  statements.  
• Financial record production and reconciling accruals. Cash accounts recording and outgoing

Qualifications:

• Must be fluent in English and Spanish
• Demonstrates leadership, knowledge, skills and ability in travel-related Operations.
• Negotiations skills
• Notion of budgets, costs, statistics, overall fluency with numbers
• Proficiency in Excel, Microsoft Office, and the ability to learn new software products
• Proficient technical and analytical skills.
• Strong communication and presentation skills.
• A bachelor’s degree in business and/or Administration, or a relevant field.
• A minimum of 1-2 years progressive operational experience with a solid understanding of the travel industry or other related industries

Work Perks

• Fun & driven environment.
• Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance. 
• +10% of gross salary as food stamps. 
• 1 paid volunteer day & 25 PTO* days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
• Statutory Holidays by Mexican Federal Labor Law.
• Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
• Flexible work schedule providing on-site and hybrid opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
• Fitness opportunities.
• Employee Assistance Program (EAP)
• Paid statutory parental leave.