Job Application for Telemarketing Specialist at WorldStrides

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Company Introduction

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.

Job Description:

We are seeking a motivated and articulate Telemarketing Representative to join our outreach team. This role involves contacting potential teachers or leads by phone to promote our programs, answer questions, and generate interest. The ideal candidate is a confident communicator with a customer-focused mindset and a drive to meet outreach goals.

Responsibilities:

Make outbound calls to prospective educators or leads using provided scripts and contact lists.
Clearly communicate the value of our programs and answer basic questions.
Maintain accurate records of calls, outcomes, and follow-ups in CRM system.
Meet daily and monthly call quotas and performance targets.
Follow up with interested contacts to guide them through next steps.
Handle inbound calls when needed and redirect inquiries appropriately.

Qualifications:

Previous experience in telemarketing, customer service, or sales preferred
Excellent verbal communication and listening skills
Comfortable speaking on the phone for extended periods
Basic computer proficiency and familiarity with Windows basics like Excel and Word, and preferably on CRM tools as well
Strong organizational skills and attention to detail

Work Perks:

Fun & driven environment.
Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance.
+10% of gross salary as food stamps.
1 paid volunteer day & 25 PTO* days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
Statutory Holidays by Mexican Federal Labor Law.
Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
Flexible work schedule providing on-site and hybrid opportunities.
Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
Fitness opportunities.
Employee Assistance Program (EAP)
Paid statutory parental leave.

WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.

As an Equal Opportunity Employer, WorldStrides is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, J-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Select seasonal roles may consider students on J-1 or F-1 visas.

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Are you at least 18 years of age?

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Do you live in Merida, Mexico?

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Have you ever been or are currently employed by WorldStrides or a WorldStrands brand, including but not limited to ISA, The Education Abroad Network, Explorica, Oxbridge Academics Programs, or Envision?

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If you are a current WorldStrides team member, please use the internal posting to apply to this position.

If hired, can you provide proof of your legal right to work in Merida?

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What is your salary expectation gross per month (MX pesos)?

The information provided in this application/resume for employment is true, correct and complete to the best of my knowledge. If employed, any misstatement or omission of fact on this application, any resume furnished to us, or any interviews may result in dismissal. I authorize investigation of all statements contained in this application for employment as may be necessary in arriving at any employment decision. As applicable, I understand that satisfactorily passing a background check is required prior to employment.

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Telemarketing Specialist

Company Introduction

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