Job Application for Air Operations Coordinator at WorldStrides

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Company Introduction

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.

We’re looking for a detail-oriented, open-minded teammate to join our Air Operations team. As an Air Operations Coordinator, you’ll work with airlines and internal teams to support group flights, manage budgets, and ensure a smooth experience for our travelers.

No prior airline experience? That’s okay — we’ll train you. What matters most is a positive attitude, curiosity to learn, and the ability to work well with others.

This role offers exposure to the international travel side of our programs (with travel benefits included!). Internal applicants from the US and Canada are especially encouraged to apply.

The role involves direct communication with external airline representatives and internal staff at all levels, reporting directly to the Air Operations Manager.

Essential Functions
- Procure and negotiate group flight contracts for approximately 500 groups per year using online booking tools, correspondence with airline group desks and Amadeus GDS
- Manage $6-10 million per year in flight costs
- Continuously renegotiate fares and stay informed of airline contracts, sale fares and market trends
- Manage airline and internal deadlines and monitor spend using proprietary data systems
- Coordinate with Sales and Account Management departments to confirm and quote flight requests and guarantees
- Coordinate with Program Management department regarding flight requirements and provide budgets for custom itineraries
- Prepare status updates and financial reports for management team
- Action incident reports throughout the travel season for flight related issues
- Provide support on other projects and tasks as requested by department management

Additional Responsibilities
- Facilitate and/or perform training of staff members as required.
- Maintain accurate and up-to-date documentation.
- Foster communication within the department, with other departments and with management.
- Maintain knowledge of company policies and procedures so as to serve as an effective staff member.
- Support company policies and management decisions with a sense of urgency and professionalism.
- Seek out and participate in internal and external programs that facilitate personal and professional growth.
- Write and deliver self-performance appraisal to Director of Air Operations on an annual basis.
- Identify and discuss personal and professional growth goals with Department Head.

Qualifications
Bachelor’s Degree in Arts/Sciences (BA/BS) Preferred

Knowledge, Skills and Abilities
- Strong organizational, time management and prioritization skills
- Strong negotiation and problem-solving skills
- Excellent attention to detail
-Ability to communicate effectively with airlines, internal staff, and management
- Ability to work well under pressure and manage deadlines
- Knowledge of airline contracting processes preferred
- Proficiency in Amadeus GDS with 2-4 years’ experience preferred

WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.

As an Equal Opportunity Employer, WorldStrides is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, J-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Select seasonal roles may consider students on J-1 or F-1 visas.

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Are you at least 18 years of age?

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Do you live in Merida, Mexico?

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Have you ever been or are currently employed by WorldStrides or a WorldStrands brand, including but not limited to ISA, The Education Abroad Network, Explorica, Oxbridge Academics Programs, or Envision?

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If you are a current WorldStrides team member, please use the internal posting to apply to this position.

If hired, can you provide proof of your legal right to work in Merida?

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The information provided in this application/resume for employment is true, correct and complete to the best of my knowledge. If employed, any misstatement or omission of fact on this application, any resume furnished to us, or any interviews may result in dismissal. I authorize investigation of all statements contained in this application for employment as may be necessary in arriving at any employment decision. As applicable, I understand that satisfactorily passing a background check is required prior to employment.

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Do you have experience with GDS for flights and airline operations?

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Air Operations Coordinator

Company Introduction

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