Foundation Data Manager​

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.

WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.

Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. 

Why we're hiring:

WPP is at the forefront of the marketing and advertising industry's largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This Team will play a crucial role in enabling the ongoing transformation of our agencies and functions.

We are seeking an experienced and dynamic Foundation Data Manager to join our global organization. The Foundation Data Manager will be responsible for overseeing and managing the Foundation Data and processes across our complex technology landscape, within ServiceNow. This role requires a highly collaborative individual who can work effectively with multiple global internal teams, external partners, and suppliers to ensure the accurate and effective management of configuration items throughout their lifecycle. The Foundation Data Manager will play a key role in development of the Configuration Management Community of Practice and will report into the Global Configuration & Data Integration Team Lead.  

As the Foundation Data Manager, you will be the custodian of the CSDM foundation data within ServiceNow. This includes companies, locations, users, cost centers, product models, departments and groups. You will work alongside the Configuration Manager in delivering a reliable and robust CMDB, to enable seamless collaboration with other IT Service Management teams and enhance operational efficiency. The Configuration & Data Integration Team owns the standards, the processes and procedures for management of the CMDB and the configuration items stored within. The team is also responsible for definition of any CMDB integrations with ServiceNow into the CMDB of other tooling, and management of that data. This includes definition of ETL processes, integration and reconciliation rulesets and ServiceNow workflows across WPP ET. 

What you'll be doing:

• Lead the development, implementation, and ongoing management of the Foundation Data Management process in alignment with ITIL best practices. 
• Ensure that all Foundation Data Management processes, policies, and procedures are clearly defined, documented, and adhered to across the organization. 
• Manage and maintain the Foundation Data tables within ServiceNow, ensuring the data therein accurately reflects the current WPP environment. 
• Act as the primary point of contact for Foundation Data Management, collaborating with internal IT teams, external partners, and suppliers to ensure alignment and integration with other IT Service Management (ITSM) processes. 
• Foster strong relationships with stakeholders across the organization to drive the adoption of Foundation Data Management processes. 
• Coordinate with service owners, technology teams and other key stakeholders to ensure that CIs are accurately aligned to Foundation Data elements as required. 
• Ensure the accuracy and completeness of the Foundation Data tables by regularly auditing and validating Foundation Data. 
• Develop and implement data quality metrics and reporting tools to monitor the health of the Foundation Data and identify areas for improvement. 
• Provide regular reports and dashboards to senior management on the status of Foundation Data Management activities and its impact on the accuracy of the CMDB. 
• Evaluate and recommend tools and technologies that support the management of Foundation Data and align with existing processes. 
• Drive the automation of Foundation Data Management tasks to improve efficiency and reduce manual effort. 
• Ensure that Foundation Data Management tools are integrated with other ITSM tools and processes. 
• Build, lead, and mentor a team of Foundation Data Analysts and specialists, ensuring they have the skills and knowledge necessary to perform their roles effectively. 
• Provide ongoing training and development opportunities to team members to enhance their expertise in Foundation Data. 
• Identify opportunities for process improvements and implement changes to enhance the efficiency and effectiveness of the Configuration Management process. 
• Stay up to date with industry trends and best practices in ServiceNow Foundation Data Management, Master Data Management and ITSM and incorporate them into the organization’s practices.

What you'll need:

• Minimum of 5 years’ experience in Data Management or related discipline within a large global organisation 
• Proven experience of managing data structures and tools in a multi-vendor environment 
• Proven experience within ServiceNow, ideally including CSDM implementation experience 
• Analytical mindset with strong problem-solving skills and attention to detail 
• Strong understanding of data structures, sources, organization, storage and workflow 
• Highly motivated, flexible team player with the ability to deliver in a timely and professional manner 
• Strong verbal and written communication skills with ability to share insights with stakeholders in the most appropriate format for the audience 
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced, global environment 
• Advocate for driving efficiencies, stabilization and continuous improvement 
• ITIL / ITSM knowledge / experience / certifications an advantage. 

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Please read our Privacy Notice (https://www.wpp.com/people/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.