Finance Analyst AR - Thai Speaker

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.

WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.

Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. 

Why we're hiring:

 

1. Purpose of Role

Order to Cash (OTC) is part of a team responsible for performing day-to-day tasks within the OTC function covering Accounts Receivable, Billing, Collection, and Cash Application, as well as the Month End Closing process and some other specific accounting activities related to the stream. The Analyst will be required to handle activities for any of the subfunctions within the OTC function as assigned by the OTC manager/team lead.

The Analyst will support global process initiatives to streamline and/or automate the OTC process, which includes system enhancement and process improvement to achieve quality, accurate, and timely delivery of billing operations in accordance with the defined SLAs/KPIs

Key responsibilities include ensuring compliance with Group policies and procedures and relevant legal and statutory requirements.

 

 

What you'll be doing:

 

2. Accountabilities

 

Accounts Receivable and Billing

• Work with the Team Lead to identify Client billing processes and document accordingly for reference
• Review against Client billing processes and finalize the invoice with required supporting documentation (e.g., Signed Client Schedule, PO, copies of third-party invoices being recharged, etc.)
• Approve and post accounting entries
• Dispatch to the Client the invoice and supporting documentation according to the Client's billing process
• Review against Client billing processes and finalize the draft credit note or raise the credit note, with the required supporting documentation
• Approve and post accounting entries
• Dispatch to the Client the credit notes and supporting documentation according to the Client's billing process

Collection

• Generate statements of account accurately and dispatch them to clients in a timely manner
• Proactively follow through with the Client immediately after the dispatch of the invoice to establish receipt of the invoice
• Identify in advance accounts due for collection
• Contact the Client, confirm the payment date, discuss the reason for not paying prior to the due date, and resolve queries related to the statement of accounts, invoices, and collection information on a timely basis.
• Confirm payment date, recording Client payment status
• Escalate to OpCo where applicable
• Identify potential bad debts and review with the OpCo
• Prepare monthly AR Reports with all commentary
• Resolve all disputed invoices with the Billing Team and clients.

Cash Application

• Obtain Client remittance advice - electronic remittances and cheques received
• The bank received cheques on the same day
• Post remittance to a Client account, perform FX adjustment, if not systemically driven

 

Other Responsibilities

• Resolve issues where required
• Receive queries from Clients, record, and follow up on a resolution
• Resolve query and action as applicable, with OpCo input if required
• Close queries in a timely manner
• Report to OpCo on monthly open queries as recorded
• Participate in AR Ageing Reporting and Review calls with OpCo
• Accountable and responsible for the quality, accuracy, and timely delivery of the scope assigned in accordance with the SLAs/KPIs defined with management and agreed with OpCo
• Handle high-complexity issues with guidance from Seniors and the Team Lead
• Identify and Troubleshoot issues, communicate potential risks to management and internal clients, if any, and follow through till resolutions. Seek advice and guidance as appropriate
• Work closely with the key contacts of the WPP OpCo assigned and the cross-functional organization to resolve and support the customer billing process, issues, and/or inquiries
• Perform and support month-end close activities
• Provide input for ongoing development and improvement on systems and operational processes
• Provide full support to global system enhancement and any new implementation initiative in UAT, migrations, scope expansion, standardization, and/or data mapping or cleansing
• Comply with the accounting principles and business standards of the company
• Comply with internal and external regulations and procedures, which should be in line with the company policies, standard operating procedures, and/or Target Operating Model (TOM)
• Support new and existing team members through proper knowledge transfer; sharing of resources, knowledge, experience, and best practices, thereby ensuring quality is maintained through any staff transition.

 

 

What you'll need:

 

3. Qualification & Experience and Competencies

 

Education and Experience

• Possession of a Diploma or Degree in Finance & Accounting or a related field, complemented by a relevant mix of qualifications and experience.
• A minimum of 1-3 years of pertinent experience in a shared service environment; however, fresh graduates may also be considered.
• Strong attention to detail, with the ability to maintain a high level of accuracy when preparing and entering information into the AR System.
• Capability to manage high-volume tasks and adapt effectively to a complex work environment.
• Excellent time management and organizational skills.
• Proficient in communication and collaboration within a team environment.
• Basic understanding of fundamental accounting concepts, practices, and procedures.
• Experience in a shared service center is preferred.
• Familiarity with SOX Compliance norms related to the process.
• Experience with ERP systems is advantageous.
• Proficiency in Excel is mandatory.
• Familiarity with Office 365 is essential.

Competencies Skills

• Proficient in both written and spoken English
• Capable of speaking, reading, and writing in Thai
• Exceptional interpersonal and customer service skills
• Team-oriented - Effective in communication and collaboration within a team environment
• Proactive – Demonstrates strong time management, business acumen, and the ability to manage customer expectations
• Analytical and adept at problem-solving

 

 

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, and new ways of working.

You're optimistic: We believe in the power of creativity, technology, and talent to create brighter futures for our people, our clients, and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration, and we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

 

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Onsite

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Please read our Privacy Notice (https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.