Support Analyst

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.

WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.

Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. 

Why we're hiring:

At WPP, technology is at the heart of everything we do, and it is WPP IT’s mission to enable everyone to collaborate, create and thrive. WPP IT is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data.

In this role you will be a member of the Maconomy Services Team supporting the BAU team as regional/Country support lead for WPP’s Maconomy Core deployment, acting as a point of contact and escalation for users, providing direction to outsourced and WPP IT support team members of local priorities and requirements.

Build relationships with regional/country senior leaders to understand their business including upcoming changes that will affect Maconomy Core and challenges that Maconomy Support could address.

This role will encompass analysis, design and implementation of changes requested by Operating Companies following the WPP IT change, test, and deployment methodologies.

Reporting to the Maconomy Core Helpdesk Manager, this role is responsible for providing functional and transactional ERP system support.  This is a great role to grow your Maconomy knowledge with hands on experience and training available to the successful candidate.

The Maconomy Services team provides the post go-live support, maintenance, and enhancement of the Maconomy solution that replaces some of our core technology and influences our ways of working for many of our colleagues at WPP.

This ERP programme will see Maconomy deployed across our global landscape to address the technology needs of Finance, Projects. The key to this programme is that technology is an enabler for change, it’s at the heart of what we do, but it’s not all of what we do. The people, process and compliance aspects of this programme are vital to its success. This role will help deliver that success on an ongoing basis for many years to come.

What you'll be doing:

As a key member of our team, you'll play a vital role in optimising our core business platform, Maconomy. You'll be:

• Ensuring Business Continuity: Resolving system incidents and defects promptly to keep our operations running smoothly and our business partners satisfied.
• Driving Innovation: Developing and implementing enhancements to the Maconomy platform, aligning with global standards and business needs.
• Facilitating Change: Managing the lifecycle of testing, change requests, and releases using Jira, ensuring seamless system updates.
• Bridging Global & Local: Representing your region's unique needs and priorities within our global platform strategy.
• Empowering Users: Supporting successful system deployments and fostering strong relationships with local users, becoming their trusted expert.
• Collaborating & Documenting: Working closely with internal teams and external partners (like Deltek) to maintain system integrity and create clear documentation.
• Continuous Improvement: Deploying configurations, managing updates across environments, and actively participating in governance and user forums.
• Strategic Engagement: Hosting regular service reviews with finance leaders to gather feedback and shape future system requirements.

What you'll need:

• Technical experience of Maconomy/other ERP systems
• Experience of Defect/Ticket Management
• Strong finance process and stakeholder management experience
• Ideally working knowledge of incident management tools such as ServiceNow and Jira ServiceDesk

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

 

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Onsite

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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