Client Partner (Hogarth Studios)

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.

WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.

Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. 

Welcome to Hogarth Health Studios

Formerly Wunderman Thompson Health Studios, we are now the specialized production powerhouse within Hogarth, connected to VML and focused on crafting and optimizing marketing ecosystems for the health and pharmaceutical sector.

 

Hogarth Health studios is focused on bringing innovative content approaches to health, through content industrialization, personalization and craft, focused on modern, data driven & performance driven models from Modular, Omnichannel, AI first, Personalization, Virtual production, Agile, Tech and sustainably made solutions to ensure we bring the right content, to the right audience, at the right time so we can unleash creative impact efficiently and effectively every time, as we keep up with our clients’ increasing ambitions to get more content, faster, at scale, orchestrated across channels to deliver greater impact as we have been doing for some of the major clients in the pharmaceutical sector.

 

Our teams and locations are built by design to be cost-effective and efficient, by leveraging near-shore locations (LATAM, Eastern Europe, APAC) for time-zone, and culturally aligned derivative creation needs, offshore locations (India) for 24/7 production and delivery, and on-site layers (in key markets) that support driving content excellence, medical accuracy, cross channel engagement, model adoption and change management, striking the right balance of fostering local connections, deep market understanding, upstream creation services, and cost-sensitive and efficient setups.

 

What does a Client Partner do at Hogarth?

Hogarth Health Studios is seeking a Client Partner, which is a project management and account management hybrid role, who will be responsible for the overall coordination, execution, and control of production projects for a dedicated client. The ideal candidate will have experience leading in and thriving in a collaborative work environment. You will have worked on complex production delivery projects/campaigns, inclusive of all project elements and phases from inception to completion while remaining cool under pressure. 

The On-site Client Partner should have Pharmaceutical experience and will sit with dedicated clients of a particular therapeutic area and/or brand(s) and leads and manages production projects with a near-shore team.  You will attend many regular client meetings and kick-offs and work with separate creative agencies to coordinate the handoff, build, regulatory reviews and delivery of content across all tactics (digital, print, video etc.).  You must be collaborative and a proactive problem solver with the skills to manage fast-moving projects with many moving pieces and various client relationships.

You are familiar with the complexities and regulations within pharma marketing content and its production. You consider yourself someone who can manage workstreams across different interagency teams and agency partners with ease while ensuring that projects are scoped accurately, are profitable, and are delivered on time and on budget while retaining the highest quality. 

The client partner will primarily sit on-site with the client in Titusville, NJ and/or Horsham, PA.  2-3 days a week onsite required.

 

 

 

What You’ll Do:

• Delivery Ownership | Supports overall project delivery and functions as a point of contact for escalations for a set group of project stakeholders, clients, and team members. Assists in managing schedules and streamlining work across all team members and agencies, including internal creative development project briefings, to gather necessary information and support the discovery process with creative, strategy, production, development, regulatory, and QA teams for timely project completion.
• Process | Manages work triage with integrated agency stakeholders and coordinates team members on smaller or connected projects within a program. Partners with offshore production hub(s) to ensure delivery meets or exceeds client expectations. Verifies that implementation plans are sound and project-aligned, collaborating with team leads and integrated agency stakeholders to facilitate project workflow. Supports overall team success by planning and managing team tasks, next steps, bandwidth, and resource allocation.
• Work | Facilitates workflow, schedules, and cost estimates for select projects, ensuring interagency teams are informed on project timing (daily, weekly, and overall meetings). Communicates status to direct teams and flags potential milestone or deliverable issues to senior management and clients. Partners strategically with clients to support the establishment of operational and performance goals, monitor team performance, identify opportunities, and aid in client growth to meet client KPIs.

Who You Are:

• A builder | Entrepreneurial attitude coupled with strong business acumen. Ability and appetite to bring people together. Innate ability to marshal people and create gravity around ideas.
• Open and collaborative | Our team is close-knit and supportive and we’re working with a lot of unknowns – you must be a champion of team environments that are comfortable and encouraging.
• Optimistic and resilient | Dig in and figure out how to work around problems. Exemplify a “Yes and why not?” posture. Takes care of self and team. Balance needed to maintain stamina and positivity.
• Ego-less | We all wear the hats that need wearing, it’s a mentality that makes the team successful. 

What You’ll Need: 

• A minimum of 2-4 years of project and delivery management experience in advertising or marketing communications.
• A minimum of 2-4 years of hands-on experience managing digital projects and other 360 campaigns (digital, print, video, etc.).
• Experience of working in (preferably large) agencies on large global accounts (production a plus).
• Self-driven with proven experience working with multi-disciplinary teams across remote offices.
• Good understanding of emerging web standards, user-centered design, optimization and search practices.
• Proven track record in a client-service environment including presenting work and the ability to link people (including team members and stakeholders), ideas, and information throughout a project life.
• A desire and ability to interact directly with clients.
• Proficiency in MS Office products.

 

Inclusion and Impact

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Please contact careers@hogarth.com if you need the job advert or form in another format.

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We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Please read our Privacy Notice (https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.