Area Workplace Service Manager (New York)

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.

WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.

Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. 

Purpose:

To lead and manage the delivery of exceptional workplace services across a portfolio of campus locations, ensuring a safe, productive, inspirational and engaging environment for employees, visitors, and contractors. This includes full accountability for budget, forecast and financial performance, adherence to global standards, and the effective management of outsourced FM and Food & Beverage providers.

What you'll be doing:

• Financial Management: Develop, manage, and be fully accountable for the annual budget, forecasting, and financial performance of assigned campus locations. Identify and implement cost-saving initiatives while maintaining service quality.

• Vendor Management: Oversee the performance of outsourced FM and Food & Beverage providers, ensuring service level agreements (SLAs) are met, and contracts are managed effectively. Conduct regular performance reviews and address any performance issues promptly.

• Operational Excellence: Ensure all campus locations adhere to global standards of operational excellence, including maintenance, cleaning, security, workplace strategy and space management.

• Health, Safety, Security, and Environment (HSSE): Champion a strong HSSE culture, ensuring compliance with all relevant regulations and internal policies. Implement and maintain emergency response plans and business continuity procedures.

• Workplace Experience: Create and maintain accessible, inclusive, and world-class campus locations that enhance the employee experience and support performance.

• Space Management: Oversee re-stacks and space planning activities, ensuring compliance with HSSE, floor plans, branding guidelines, and space utilization targets.

• Data and Reporting: Provide accurate and timely data and reports to the central REWS team as required.

• General Management: Oversee as an escalation point for aspects of the day- to-day operations of assigned campus locations, addressing any issues or concerns promptly and effectively.

• Stakeholder Management: Build and maintain strong relationships with key. stakeholders, including business leaders, employees, and vendors.

Who you'll be working with:

• Working with Global REWS CoE teams to implement global standards and initiatives.

• Collaborating with ET to ensure seamless technology integration in the workplace.

• Partnering with HR to support employee well-being and engagement programs.

• Working with Security to ensure a safe and secure environment.

What you'll need:

• Bachelor's degree in Facilities Management, Business Administration, or a related field.

• Minimum 5-7 years of experience in workplace services management, facilities management, or a related role.

• Proven experience in managing outsourced FM and Food & Beverage providers.

• Strong financial management skills, including budget development and forecasting.

• In-depth knowledge of HSSE regulations and best practices.

• Excellent communication, interpersonal, and negotiation skills.

• Experience with workplace management systems and data analytics tools.

• Strong understanding of space planning principles and practices.

• Experience in managing large-scale projects and change initiatives.

• Knowledge of sustainability principles and practices.

• Professional certifications (e.g., CFM, FMP) are a plus.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

 

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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