Director of Operations & Account Management

WPP is the trusted growth partner for the world’s leading brands. 

We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. 
 
We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.
 
Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. 
 
For more information, visit WPP.com.
 

Why we're hiring:

The Director of Operations & Account Management (US) owns campaign execution, client retention, and account growth for the US market. This hybrid role requires an expert-level, "hands-on-keyboard" programmatic practitioner who can seamlessly bridge the gap between technical operations and client-facing strategy.
You will lead end-to-end campaign lifecycles—from audience creation to performance optimization—while actively identifying commercial opportunities to scale existing client accounts. This role is directly tied to revenue retention and growth goals.

What you'll be doing:

• Programmatic Operations & Audience Management
  • Audience Strategy: Own the creation, deployment, and optimization of highly targeted audience segments across DSPs and data platforms.
  • Campaign Execution: Manually set up, monitor, and troubleshoot live campaigns in real-time; resolve technical delivery, pacing, and performance issues in coordination with product and engineering teams.
  • Process Engineering: Design and implement scalable operational workflows to eliminate bottlenecks, improve execution speed, and enhance service quality.
• Client Services & Account Growth
  • Account Ownership: Serve as the primary operational contact for US clients, translating complex technical performance into clear, actionable business insights.
  • Revenue Growth: Partner with commercial teams to identify upsell opportunities, support pre-sales strategy, and align product offerings with client business objectives.
  • Strategic Reporting: Deliver comprehensive campaign performance reports, revenue dashboards, and QBRs to clients and internal leadership.
• Financial Reporting & Analysis
  • Revenue Tracking: Manage and reconcile business revenue reporting, tracking performance against forecasts and identifying growth trends or churn risks.
  • Cross-Functional Alignment: Collaborate with demand and supply teams to ensure accurate billing, data reconciliation, and inventory planning.

What you'll need:

•    Programmatic Expertise: 5+ years of hands-on-keyboard experience managing campaigns within the programmatic ecosystem (DSPs, SSPs, Ad Servers, and DMPs/CDPs).
•    Client Management: Proven track record of managing client relationships, driving account retention, and hitting revenue growth targets.
•    Analytical Rigor: Strong data analysis skills; comfortable translating raw campaign metrics and revenue data into strategic recommendations.
•    Agility: Ability to thrive in a fast-paced, evolving product environment (experience with curation or federated learning models is a plus).
•    Collaborative Leadership: Strong communication skills to bridge technical operations with sales/growth and product development.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid 

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Please read our Privacy Notice (https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.