Client Director
At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:
o Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
o Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
o Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.
- Curious about the client’s Business - ask questions and request access to all business related information.
- Puts the clients’ interests first – focus on their business outcomes linked to KPIs rather than media opportunities.
- Proactive – provide ideas without being asked.
- Has a point of view - not afraid to challenge clients/internal team to achieve a better outcome.
- Skilled at developing long term meaningful relationships rather than transactional ones.
- Understands clients as people/humans.
- Knows how to communicate with clients/ understand their interests/hobbies.
- Remains honest and accepts it when self or others make mistakes (never lie or pass the blame).
- Takes pride in good work – always striving for award-winning outputs from the team.
- Establishes a reputation of always being accessible.
- Collaborates with other agency partners.
- Exemplifies what it means to be professional - never displays negativity about a client relationship.
- Easily builds relationships within a client’s business - broader team, reception and other depts.
- Agile and adaptable to change.
- A strong communicator, able to navigate relationships internally to ensure smooth workflow for clients or equally manage a client’s expectations if workload/timelines prove challenging.
- Has a strong commercial aptitude in understanding the levers that affect the P&L of the team – timesheets, resourcing, expenses etc.
- Proven experience in managing project workflow.
- Able to deal with complex situations and multiple viewpoints – providing clarity where needed.
- Has an excellent understanding of core media planning principles (e.g. flighting, recency and effective reach theory, seasonality and market prioritisation).
- Has excellent presentation, written and verbal communication skills.
- Proven experience in excellent client servicing.
- A desire to lead rather than manage, with the ability to switch between the two depending on the situation.
- Proven excellence in people management with an understanding of what drives retention and a success through others mentality.
- Strong ability to build relationships with key stakeholders – client, client team, SBUs.
- Commercially aware and able to identify revenue driving opportunities for EssenceMediacom.
Life at WPP Media & Benefits
Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.
WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. We believe the best work happens when we're together, fostering creativity, collaboration, and
connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
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While we appreciate all applications received, only those candidates selected for an interview will be contacted.
Please read our Privacy Notice for more information on how we process the information you provide.
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