Operations Executive

PURPOSE 

The purpose of this document is to help prospective team members better understand the role and responsibilities with the position of Operations Executive at OpenDoor, WPP’s bespoke global operating model for Amazon. 

ABOUT WPP & OPENDOOR 

At WPP, we’re constantly reinventing the future of creativity on an ever-broader canvas, bringing together unrivalled talent, resources and skills to provide an integrated offer of communications, experience, commerce and technology. 

Over the last decade, we have developed a dedicated global client practice with the mission of accelerating WPP’s impact for our largest clients by bringing them the best of WPP. Each team is custom-built around a client’s specific needs and challenges, providing easy access to the right capabilities. And that’s why we’ve built OpenDoor for Amazon. 

OpenDoor is a unique integration of the best of WPP and Amazon – building on their respective strengths and visions. Whether at WPP or at Amazon, every project is an OpenDoor on new possibilities. Anything and everything can be an opportunity for our people to drive impact – for them to innovate, learn, thrive, and occasionally fail too. 

The unique OpenDoor partnership model is built to deliver next level Productivity, fueled by our industry-leading approach to People, Platforms, and Process. OpenDoor spans across all WPP agencies and disciplines such as media, business consultancy, communications and brand strategy, tech and commerce, public relations, and production. 

OpenDoor’s values are built from Amazon’s own 16 Leadership Principles, and WPP’s core values of Open, Optimistic and Extraordinary. Together, when WPP’s Creative Transformation meets Amazon’s next-level customer centricity, our people come together to challenge and impact what’s done today and build a better future. 

By joining OpenDoor, not only are you joining a cross-function team partnering with one of WPP’s top five global clients, but you are also taking a step to challenge yourself and the world around you every day, working in the most unusual way on some of Earth’s most ambitious opportunities in marketing, tech, media, business, and creativity. 

Role Summary and Impact 

We are searching for a talented and enthusiastic individual to join our OpenDoor team as a Operations Executive. This is a Full-time position based in London. This role plays a crucial part in supporting WPP's mission to deliver consistency, delivery excellence and best in class service for Amazon in every country across its diverse businesses, including XCM, Prime Video, and RMI. 

• Own recurring deliverables (reports, feedback requests, process governance) that allow us to deliver to our Operations framework for Prime Video.  

• Work with Operations Managers to enable the delivery of our key workstreams (process, tools, governance).  

• Act as point of contact for our OpenDoor teams to make the most of our technology and platforms 
• Implements & governs ways of working that drive efficiency 
• Work with our clients to unlock any finance / process queries 
• Coordinate and train our local teams to deliver to the Prime Video way of working. 

• Ensure clear communication to all stakeholders regarding timescales, best practices and SLA’s

• Key point of contact for the day-to-day account management of our client

Skills and Experience 

• Experience in client liaison and account management
• Must be very results-orientated and able to manage up 
• Strong organisational skills and experience of prioritising and delivering work 
• Understanding of the advertising / media industry landscape preferred 
• Good communication skills with the ability to build strong relationships 
• Ability to work with the Microsoft Office Suite (Excel, PowerPoint, Windows) is a MUST.  
• Delivery of complex technical implementations using a multitude of platforms

 

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 
 
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

#LI-Promoted

Please read our Privacy Notice for more information on how we process the information you provide.