Director, Global Operations Center

About WPP Media

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth. 

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

For more information, visit wppmedia.com.

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role Summary and Impact

This role leads LATAM Global Operations Center (GOC), a centralized hub within WPP Media designed to handle complex media operations, data, and technology at scale. The focus of the role is to further elevate the GOC’s impact, strengthening its role as a high-value partner to the business while ensuring consistent operational excellence at scale. This is a hands-on leadership role at the intersection of stakeholder partnership, operational performance, and capability building.

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment.

Reporting to: COO, Global Operations Centres, WPP Media

Key Responsibilities

• Lead a large-scale, multi-functional operations organization, ensuring consistent delivery excellence

• Build and manage strong relationships with senior, cross-functional stakeholders, influencing decisions and navigating complex dynamics

• Drive a proactive, solutions-oriented approach to how teams support business priorities

• Maintain a high bar for quality, efficiency, and operational discipline, staying close to execution

• Identify and address risks quickly to ensure stability and performance across the organization

• Strengthen organizational capability, including leadership development and targeted capability building

• Drive continuous improvement across ways of working, collaboration models, and overall impact

Skills and Experience 

If this opportunity looks right for you, we are looking for candidates who have: 

• Experience leading large-scale global operations or delivery organizations (e.g., shared services, BPO, tech)

• Proven ability to manage senior, demanding stakeholders in complex environments

• Track record of driving organizational transformation at scale

• Ability to balance execution rigor with long-term capability building

• Advanced communication skills in English and Spanish (C1–C2)

• Media/advertising experience is a plus, not required

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 
 
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

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