Client Services Executive

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

About EssenceMediacom: A Leading WPP Media Brand

EssenceMediacom is a new breed of media agency. Grounded in analytics & insights and powered by data & technology, we believe in the power of media and creative to drive breakthroughs for the world’s best brands. We help clients understand the modern marketing paradox and discover the breakthroughs brands need to win with their consumers. We are designed for the new communications economy — built on data & technology, built for people & algorithms, built around diverse schools of thought, built to test & learn at scale, and, crucially, built to evolve.

Role Summary and Impact

About the Hardware Brand team

The Hardware Brand team manages activity for Google’s Consumer Devices team, predominantly the Pixel family of products. The team is made up of specialists spanning Strategy, Planning, Activation, Analytics, Content and Innovation and many more.  We are responsible for managing some of the largest campaigns within MFG & EssenceMediacom, activating across TV, Broadcaster Video on Demand, Subscription Video on Demand, YouTube OOH, Social, Display, Audio and Partnerships and we produce some of the most exciting, innovative and award winning campaigns in the agency. 

About the Client Services team

The Client Services team is responsible for creating the conditions by which our clients love our work. We do this by building trust and exerting influence through deeper, more strategic relationships with our clients, and by driving, leading and owning the campaign delivery process. We also foster a culture of support and encouragement internally. The Hardware Brand team is looking for an Account Executive to support the growing Client Services team and provide you with a strong foundation for a successful career in media.

Position Summar

In this role you will: 

• Develop a baseline of media planning knowledge across channels.
• Build your own knowledge by staying on top of the latest trends and news impacting the media industry.
• Provide campaign coordination and daily support to the wider Client Services team. 
• Assist in the day-to-day administration of campaigns and the facilitation of the campaign delivery process across. 
• Oversee the execution of client projects, ensuring adherence to timelines, budgets, and quality standards.

Essential Functions/Responsibilities:

Client Satisfaction:

• Develop and demonstrate an understanding of the client industry sector, the competitors within that sector and the general industry environment.
• Develop an understanding of the client’s business objectives and ensure our work always ladders up to help our clients achieve them.
• Contribute to the creation and maintenance of client status meetings and other key client facing documents using designated MFG and Essencemediacom tools.
• Ensures consistent quality and client satisfaction by proactively reviewing work and client deliverables to guarantee they meet or exceed client expectations.

Internal Relationships:

• Develop collaborative relationships with other departments within the wider Hardware Brand team to deliver an integrated service to clients.
• Supports wider CS team members by maintaining internal documents using designated MFG and Essencemediacom tools.
• Ensures that any updates from clients are communicated with wider team members in a timely manner.

Financial Strength and Operational Excellence:

• Assist in the management of all billing / invoicing requirements for clients.
• Supports the client billing process ensuring reconciliations are approved by internal teams and invoicing is complete within agreed internal timescales.
• Supports the end to end invoicing process including managing planned budgets to reconciliation completion.
• Learn the fundamentals of effective campaign management including updating schematics, providing media plans to clients and chasing creative assets.
• Assist with financial processes e.g. PO trackers, bookings, reconciliations, queries.
• Work closely with activation teams to deliver responses and tactical plans.

Skills and Experience

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

 

• Strong written and verbal communication skills are required.
• Strong organisational skills with a keen ability to prioritise, multi-task and process large volumes of information quickly.
• Ability to adhere to and meet deadlines.
• Ability to work both independently and collaborate in a team environment.
• High level of attention to detail.
• Knowledge of the media landscape is desirable.
• Have a basic understanding and competence in MS Office / Google Workspace – PowerPoint / Google Slides and Excel / Google Sheets in particular. Please note we use Google Workspace on this account. 

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please note this is a UK based role and requires individuals to have the right to work in this location

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