Operations Director, MGM Theatrical

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

ABOUT WPP & OPENDOOR

At WPP, we’re constantly reinventing the future of creativity on an ever-broader canvas, bringing together unrivalled talent, resources and skills to provide an integrated offer of communications, experience, commerce and technology.

Over the last decade, we have developed a dedicated global client practice with the mission of accelerating WPP’s impact for our largest clients by bringing them the best of WPP. Each team is custom-built around a client’s specific needs and challenges, providing easy access to the right capabilities. And that’s why we’ve built OpenDoor for Amazon.

OpenDoor is a unique integration of the best of WPP and Amazon – building on their respective strengths and visions. Whether at WPP or at Amazon, every project is an OpenDoor on new possibilities. Anything and everything can be an opportunity for our people to drive impact – for them to innovate, learn, thrive, and occasionally fail too.

The unique OpenDoor partnership model is built to deliver next level Productivity, fueled by our industry-leading approach to People, Platforms, and Process. OpenDoor spans across all WPP agencies and disciplines such as media, business consultancy, communications and brand strategy, tech and commerce, public relations, and production.

OpenDoor’s values are built from Amazon’s own 16 Leadership Principles, and WPP’s core values of Open, Optimistic and Extraordinary. Together, when WPP’s Creative Transformation meets Amazon’s next-level customer centricity, our people come together to challenge and impact what’s done today and build a better future.

By joining OpenDoor, not only are you joining a cross-function team partnering with one of WPP’s top five global clients, but you are also taking a step to challenge yourself and the world around you every day, working in the most unusual way on some of Earth’s most ambitious opportunities in marketing, tech, media, business, and creativity.

Role Summary and Impact

The Operations Director is the central steward of workflow, governance, and delivery excellence for MGM International’s media operations. This role ensures that the global model defined by OpenDoor is embedded, adopted, and scaled across regions, translating global guidance into clear operating practices that local teams can reliably execute.

Operating from the London hub, the Operations Director manages campaign coordination across all participating markets, ensuring clarity of expectations, accuracy of deliverables, and predictability of execution across a slate where multiple releases overlap. The role oversees the full operational lifecycle, from intake and briefing through planning workflows, cross-functional handoffs, activation readiness, QA, pacing, and post-launch closeout

In addition to title-level delivery, the Operations Director partners closely with OpenDoor operational leadership (globally and regionally) to scale existing operational programs, enforce governance standards, strengthen ways of working, and support necessary change management across teams and markets. This includes implementing shared processes, ensuring compliance with established frameworks, and helping teams adopt the tools, templates, systems, and operating disciplines required for a unified global model.

The role serves as the connective tissue across London hub teams, regional markets, activation hubs, shared services, and the wider OpenDoor organization, ensuring frictionless coordination, alignment, and operational consistency at scale.

RESPONSIBILITIES

Workflow Governance & Operating Model Stewardship

• Establish, document, and maintain end-to-end operational frameworks that govern international campaign delivery.
• Codify and scale the operating model defined by OpenDoor leadership; ensure consistent adoption across regions and teams.
• Define SLAs, roles and responsibilities, decision rights, and escalation paths that underpin predictable delivery.
• Maintain pacing calendars, workbacks, SOPs, and operational checklists for all titles across the slate.
• Partner with OpenDoor operational leaders to implement programs, reinforce governance, and build cross-regional alignment.
• Ensure WPP Open workflows, templates, and operating standards are adopted and consistently applied across regional and hub teams.
• Partner with OpenDoor operational leadership to evolve workflows within WPP Open and related tooling environments.

 

Regional Coordination & Multi-Market Support

• Serve as the central coordination point between the London hub and all international markets.
• Ensure markets receive clear expectations, deliverables, templates, and timelines in advance of campaign phases.
• Track progress across territories, identify risks early, and coordinate resolution with the relevant teams.
• Facilitate structured communication and information flow across markets, ensuring alignment throughout the campaign lifecycle.
• Ensure regional teams are equipped and supported to deliver consistently and on time.

 

Cross-Functional Integration

• Coordinate planning, strategy, activation, insights, analytics, finance, and creative partners to ensure unified execution.
• Ensure cross-team handoffs (planning → activation → QA → measurement) are timely, accurate, and complete.
• Maintain clarity around deliverables, sequencing, and operational expectations across disciplines.
• Support adoption of shared operational tools, documentation standards, and structured workflows across teams.
• Enable smooth collaboration during peak moments such as trailer releases, launch weeks, and concurrent title operations.
• Coordinate the integration of operational processes into WPP Open, ensuring teams use aligned workflows, templates, and tracking structures.

 

Quality Assurance & Delivery Discipline

• Oversee QA processes across trafficking, tagging, localization, asset delivery, and campaign readiness checks.
• Ensure markets adhere to standardized processes, file naming protocols, taxonomies, templates, and documentation requirements.
• Partner with activation teams to monitor pacing, flighting, budget usage, and ongoing operational accuracy.
• Maintain rigorous documentation and version control to reduce rework and ensure operational hygiene.

 

Tooling, Systems & Knowledge Management

• Oversee governance and adoption of OpenDoor’s project management platforms, workflow tools, and shared documentation systems.
• Lead implementation and ongoing optimization of WPP Open workflows, ensuring teams follow standardized processes, taxonomies, and documentation protocols.
• Maintain an up-to-date repository of templates, operating guidelines, workbacks, and process documentation accessible to all markets and hub teams.
• Ensure proper usage, version control, and documentation accuracy across WPP Open and all operational systems.
• Deliver onboarding, training, and refresher sessions for hub and regional teams to strengthen tool literacy and workflow consistency.
• Identify opportunities to streamline workflows, improve tooling efficiency, or enhance operational visibility; partner with OpenDoor operational leadership on enhancements or new feature adoption.
• Ensure operational tools provide clear visibility into status, risks, pacing, and deliverables across markets and titles.

 

Governance, Compliance & Change Management

• Ensure teams comply with established operating standards, governance frameworks, and workflow requirements.
• Partner with OpenDoor operational leadership to roll out new processes and ensure consistent adoption across markets.
• Lead structured change management efforts when new tools, workflows, or governance practices are introduced.
• Serve as the operational voice in identifying where teams require clearer direction, adjustments to operating models, or additional enablement.
• Reinforce and monitor adherence to WPP Open workflows, ensuring compliance across markets and teams.
• Support rollouts of new tooling, workflow updates, and system enhancements, ensuring teams are ready and trained.

 

Leadership of the Operations Function

• Lead and develop the MGM Theatrical Operations team within the London hub, setting clear expectations around communication, rigor, and accountability.
• Partner with the International Client Lead and Planning Director to manage capacity, workload balance, and operational resourcing.
• Foster a culture grounded in clarity, trust, consistency, and continuous improvement.
• Reinforce OpenDoor’s values across all operational interactions and touchpoints.

Skills and Experience

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

 

• Significant operations, PMO, workflow governance, or program management experience within media, entertainment, or global agency environments.
• Demonstrated ability to coordinate complex, multi-market workflows with overlapping timelines and stakeholders.
• Clear, structured communicator who excels at simplifying complexity and driving alignment.
• Experience implementing and scaling operating models, workflows, or governance frameworks.
• High attention to detail and comfort working within fast-paced, deadline-driven environments.
• Strong stakeholder management capabilities, with the ability to influence diverse markets and teams.

 

BONUS POINTS

• Experience in theatrical marketing, distribution, or entertainment-driven campaign environments.
• Familiarity with Amazon’s narrative-first communication style and leadership principles.
• Prior work with global operational toolsets, workflow systems, or shared data environments.
• Exposure to cross-regional coordination in matrixed organizations.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please note this is a UK based role and requires individuals to have the right to work in this location

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