Senior Associate - Talent Technologies

About WPP Media

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth. 

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

For more information, visit wppmedia.com.

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

Role Purpose 

The Senior Associate, Talent Technologies is the operational engine behind WPP Media’s learning and performance platforms. Acting as the day-to-day Site Manager for the global learning catalogue, the role ensures learning assets are published accurately, maintained consistently, and delivered smoothly to learners worldwide. The Senior Associate plays a critical role in keeping the platform running well, supporting programme teams, and maintaining high standards of quality, governance and operational control across learning delivery. 

 Key Responsibilities 

LMS Administration and Content Publishing 

Run the day-to-day publishing and maintenance of learning content across the Totara LMS and related platforms. This includes packaging and uploading content, embedding and linking assets correctly, applying metadata and taxonomy standards, and maintaining a clear audit trail for each release. Support multilingual publishing and ensure all live assets are structured accurately for the learner experience and the wider catalogue. 

Programme Inventory and Operational Accuracy 

Maintain the live programme inventory, keeping progress, sign-offs, status changes and dependencies up to date so the operational pipeline remains accurate and trustworthy. Flag inconsistencies, risks or delays early and keep delivery records clean and current. 

Scheduling, Logistics and Delivery Support 

Support the practical mechanics of delivery across the learning portfolio — confirming dates, managing invites and learner communications, tracking attendance and completions, and updating schedules when plans change. Help keep operational delivery moving smoothly by surfacing clashes, issues and capacity pressures quickly. 

Tier 2 Platform Support 

Provide an advanced support layer for WPP Media programme teams, Program Owners and Learning Admins, particularly around course setup, rosters, guidance and workflow queries. Support learner experience by resolving operational issues such as attendance reconciliation and platform-related escalations, while working within WPP support governance. 

Quality Assurance and Catalogue Maintenance 

Carry out structured QA checks before anything goes live, ensuring content is accurate, accessible, compliant and aligned to agreed governance standards. Help keep the catalogue healthy over time by identifying broken links, outdated assets, and quality issues, and by supporting regular review and clean-up activity. 

Platform Performance Monitoring 

Culture Amp Administration (Performance & Surveys) 

Support the day-to-day administration of Culture Amp, including cycle setup, timeline updates, participant groups, calibration support, reporting support and troubleshooting within agreed governance. Help keep performance and survey processes running smoothly and provide clean, reliable operational support to stakeholders. 

Platform Monitoring and Data Support 

Monitor day-to-day platform performance, watching for access issues, content errors and integration failures, and escalate problems appropriately when they affect learners or delivery. Maintain clean operational datasets across platforms and provide accurate extracts that support dashboards, reporting and decision-making. 

Experience and Skills 

You will bring practical experience in learning operations, LMS administration, digital learning delivery, or platform support. You will be comfortable working with publishing standards such as SCORM/xAPI, metadata structures, accessibility expectations and quality control processes. You will be organised, detail-focused and dependable, with a strong service mindset and the judgement to escalate risks appropriately. Confidence using AI tools to support operational tasks, alongside experience working with multilingual content or platform publishing, will be an advantage. 

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

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