Manager, Process Design & Change Management

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WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

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2710 - Manager, Process Design & Change Management - UK

Role Summary and Impact 

About Media Futures Group:

Media Futures Group (MFG) is a bespoke team within WPP that delivers on our commitment to Google for a more strategic, creative and integrated media approach established to drive better business results. 

The MFG team is made up of best in class digital, offline, and integrated media experts who work together to enhance media’s contribution to Google’s business. MFG is powered by WPP Media and other constituent parts of the WPP network around the world. The MFG team operates in a seamlessly integrated way across strategy, planning, investment, creative, production, business sciences and analytics, data and technology. The profile of people who work in MFG are world class, committed to establishing a new high water mark in the media industry. 

MFG is committed to the growth of our people as a means to unleash the potential of Google’s business. We are invested in whole-person wellbeing, values and behaviors that reflect our mission and purpose, and providing the tools and systems needed to do the best work of your career. This is a team empowered by limitless possibilities.

About the role / Some of the things we’d like you to do: 

This role is within the newly formed Global Applied Transformation function on MFG.  The Applied Transformation function is responsible for implementing large-scale, global changes as we partner with Google to radically transform marketing in an AI-fueled, data-driven, rapidly changing environment. Much of the transformation roadmap requires refining existing processes, defining new processes and designing effective change management strategies to drive adoption of processes and tools. 

• As a business process designer and change manager, you will…
• Lean in to transformation projects and workstreams to document current state processes, help identify areas for improvement, and redesign future state processes  
• Lead collaboration and coordination across subject-matter experts / practitioners to understand the details of current state and impacts of transformation initiatives
• Facilitate change and adoption through design of clear process documentation, enablement materials and audience specific “so what / what’s in it for me” storytelling
• Where appropriate, partner with the Talent team to leverage tools and expertise to support change journeys
• Challenge the status quo to ensure transformation initiatives are aligned to strategic priorities / objectives and driving meaningful change
• As a facilitator and collaborator you will…
• Build strong working relationship across the WPP network and MFG team to ensure visibility, clarity, progress and strategic alignment
• Work across workstreams, projects and programs to proactively identify areas that require process redesign and change management issues, facilitating collaboration to stay-on track and removal of barriers.
• Connect the dots as needed across concurrent transformation initiatives to ensure changes aren’t in conflict with each other 

Skills and Experience 

• Process Design / Change Management
• Proven experience as a sr business analyst or sr. associate at a consulting / management consulting organization focused on transformation programs
• Firm understanding of process documentation and improvement.  Is able to visualize a process before thoroughly documenting it ; knows how to adapt level of details based on audience ; anticipates issues or impacts of proposed changes.  
• Mastery of process mapping tools (Lucidchart, Miro, etc) and able to improvise using presentations or spreadsheet shapes
• Strong analytical and problem solving skills - able to anticipate and identify hidden problems, comfortable challenging others and looking beyond the obvious ; understands the balance of progress vs. perfection. 
• Firm understanding of change management standards and approaches (ADKAR, Golden Circle, Kotter, 7S, etc) - able to create change strategy, identify audiences and personas, create / curate required artifacts, drive and track adoption / impact
• Communications and collaboration
• Comfortable having challenging conversations with key stakeholders (internal and external)
• Excellent written / verbal communication and storytelling skills including ability to tailor messages based on audience
• Adept at conflict resolution and driving through conflicting priorities across diverse stakeholder groups
• Fosters an environment of inclusive collaboration
• Lifelong learner / innovator / early adopter mindset
• Adept at learning new technologies
• Proactive problem identifier and solver
• Embraces the opportunity to identify ways to leverage AI, automation and technology solutions to improve processes, drive efficiency and quality
• Develops a deep understanding of Google’s business 
• Comfortable with ambiguity, actively creating clarity, and breaking down complex problems into simple solutions

Life at WPP Media & Benefits 

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.  

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  Please note that while our philosophy is the same across WPP, benefits may vary by office/country. 

Please note this is a UK based role and requires individuals to have the right to work in this location 

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While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

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