Product Content Engineer

Costa Rica - Remote
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
 
Our vision:  A world where everyone is free to focus on their most purposeful work, together. 
 

Ready to become a Wriker?

Join us as a Product Content Creator and help our customers and prospects realize the impact of Wrike’s solutions. In this role, you'll craft compelling content for multiple channels that bridges the gap between technical functionality and business value. To thrive here, you’ll need insatiable curiosity, a love of learning, storytelling finesse, and some technical acumen.

More about Your team

Wrike’s Solution Innovation team is a key strategic stakeholder in Wrike’s vertical and horizontal GTM strategy, and the team owns the content creation and business value articulation across an ever increasing number of workflow solutions. You will report to the Director of Solution Innovation with a dotted line into the Demo Engineering Team Lead for day-to-day work.

How we work?

  • Utilize Wrike (and other design tools, from time to time) to create content that demonstrates our value while reflecting best practices.
  • Engage closely with stakeholders in an agile-light approach, participating in standups and planning meetings to sync on priorities and progress.
  • Operate in a hybrid work mode, ensuring flexibility and collaboration across global teams.

How You’ll make an impact 

  • By crafting compelling Wrike product demonstrations that visualize intricate business scenarios and user stories.
  • By designing and iterating on in-product templates that address specific industry needs and enhance customer experience with newly released Wrike functionalities.
  • By aligning demo and use case template content to tell a consistent story.
  • By resolving Demo account help requests 
  • By engaging with stakeholders to gather feedback, refine content, and ensure alignment with business objectives and customer expectations.
  • By working autonomously to generate creative solutions benefiting our broader Sales and Success teams, increasing scalability and reusability in our content strategy.
  • By partnering with product teams to share feedback and support customer-facing scenarios.

You will achieve your best if you have 

  • Genuine curiosity and enthusiasm for continuous learning and development, along with openness to feedback and adaptability in a fast-paced environment.
  • Strong communication skills, capable of presenting technical information with clarity and engagement.
  • An empathetic and proactive approach to understanding customer challenges and converting technical features into value-driven stories.
  • A detail-oriented nature with exceptional organization and project management abilities, capable of juggling multiple projects.
  • A strong team-player ethos with the ability to work effectively with diverse groups, coupled with self-starting and ownership skills.
  • A Bachelor’s degree plus 2-4 years of relevant experience in a sales, sales engineering, customer success, or marketing role within a SaaS environment OR a project management role in Marketing,
    Professional Services, Product Manufacturing, IT, Software Development, Construction, or another similar industry.

You will stand out with

  • Demonstrated experience using design thinking principles to solve complex problems.
  • A proven track record of creating impactful content and templates that align with business and customer needs in the technology sector.

What’s next?

  • Interview with a Recruiter
  • Technical interview
  • Cultural interview

Perks of working at Wrike

  • Paid Time Off programs for Vacation, Holidays, and Volunteering
  • Medical, Dental, and Vision health insurance plans
  • Life insurance plan
  • Paid Parental Leave (18 weeks for mothers giving birth, 4 weeks for other parents)
  • Employee Assistance Program

Your recruitment buddy will be Aziza Talhi, Senior Recruiter.


#LI-AT1

 

Who Is Wrike and Our Culture

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.
 
Hybrid work mode

Wrike promotes a hybrid work mode for those that live near an office hub, we meet in the office 2-3 times a week. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.

Our persona 

💡  Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.
💚  Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!
🤗  Approachable: We're friendly, easy to get along with, considerate, and helpful. 

Our culture and Values 

🤩 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

🤝 Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

🎨 Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 

💪 Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.

 
Check out our LinkedIn Life Page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike. 

Check us out on Glassdoor.

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