New

Senior Director, Professional Services

US - Remote
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
 
Our vision:  A world where everyone is free to focus on their most purposeful work, together. 
 

Ready to become a Wriker?

Wrike is seeking a Senior Director of Professional Services to lead the strategy for our largest and most strategic customers. In this role, you'll manage service bookings, collaborate with enterprise account executives to enhance service offerings, and develop strategies to drive customer adoption of Wrike solutions. With over 10 years of experience in SaaS Professional Services, you'll work cross-functionally to align our service strategy with business goals and market trends. If you have a proven track record in creating successful service offerings and maintaining strong C-level relationships, we want to hear from you. Join us and champion initiatives that enhance Wrike's Professional Services on a global scale.

How You'll Make an Impact:

  • Own Services bookings number, pipeline reviews, and services strategy for Wrike’s largest and more strategic customers
  • Partner with enterprise account executives to pitch and sell the value of our Services as a differentiator and negotiate and sell our Service offerings
  • Develop, define and launch Professional Services offerings that help enable and directly drive customer adoption of Wrike solutions to the end user persona(s)
  • Define differentiating offerings for Commercial, Enterprise, and Strategic accounts that drive business outcomes as well as one time and recurring revenue.
  • Nurture executive relationships within our strategic customers
  • Partner effectively with global, cross-functional stakeholders:
    • Product and Engineering to understand future roadmap and define Professional Services offering to support adoption for our customers, as well as provide feedback on market trends and opportunities
    • Operations to measure and track all launched offerings success with regards to customer adoption and company P&L
    • Customer Success and Enablement to position Professional Services as a value add to our install and net new customer base driving adoption of the Wrike platform
    • Sales leadership to articulate the value of Services and drive internal initiatives to drive the sale of Professional Services based on outcome selling
  • Develop and implement a comprehensive strategy for Professional Services that aligns with the company business goals. Evaluate and refine strategic approaches based on evolving market conditions and organizational goals to ensure optimal alignment and performance in service delivery to Wrike's largest and most strategic customers.
  • Champion initiatives that enhance the strategic positioning of Wrike's Professional Services. Collaborate with senior leadership to identify opportunities for innovation and improvement, ensuring that service offerings not only meet current client needs but also anticipate future market trends and challenges.

You'll achieve your best if you have:

  • 10+ years of experience working in and leading SaaS Professional Services teams, delivering successful Customer and Company business outcomes
  • 5+ years of experience in developing, defining, and taking successful Professional Services offerings to market
  • Proven ability to create and embody a raving fans culture that delights customers and employees in innovative ways.
  • Polished and effective communicator with strong executive presentation skills.
  • Demonstrated ability to develop and maintain C-level relationships.
  • Proficiency working with globally distributed teams and working across functional to drive Customer and Company success
  • Previous B2B SaaS and enterprise software experience.


Perks of working at Wrike

  • When you join our team, you join over 1,000 Wrikers all on a journey to do the best work of their lives. The 20,000+ businesses worldwide who chose us as their collaborative work management platform know we lead by example.
  • Medical, Dental, and Employer-Paid Vision Insurance
  • Life Insurance, Employer- Paid ST and LT Disability
  • 401K with employer match, FSA/HSA Benefits, and Legal Plan
  • Employee Assistance Program (EAP)
  • 11 Paid Holidays, 1 Floating Holiday, 20 Days of PTO
  • 16 Hours of Volunteer Paid Time Off
  • Parental Leave: 18 weeks for birth mothers, 4 weeks for non-birth parents
  • Get connected with one of our many WERC groups! (Wrike Employee Resource Community)

Your recruitment buddy will be Lindsey Storey, TA Team Lead.
#LI-LS1

 

The range above reflects the pay scale that Wrike reasonably expects to pay for the role. The pay scale will also depend on various factors, such as job duties and requirements, and relevant experience and skills. Pay scales are reviewed each year.

Remote - USA pay range

$235,000 - $280,000 USD

Who Is Wrike and Our Culture

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.
 
Hybrid work mode

Wrike promotes a hybrid work mode for those that live near an office hub, we meet in the office 2-3 times a week. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.

Our persona 

💡  Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.
💚  Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!
🤗  Approachable: We're friendly, easy to get along with, considerate, and helpful. 

Our culture and Values 

🤩 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

🤝 Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

🎨 Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 

💪 Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.

 
Check out our LinkedIn Life Page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike. 

Check us out on Glassdoor.

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