Technical Writer

What is Wrike?

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

Ready to become a Wriker?

We are looking for an enthusiastic, fresh-out-of-college graduate to join our Help Center team as a Technical Writer to join the team responsible for documenting new Wrike features, processes, and managing updates to Wrike's Help Center. If you have a passion for writing, a knack for articulating complex concepts simply, and an interest in the world of SaaS and technology, this is an exciting opportunity to kickstart your career.

You will be responsible for creating high-quality documentation, FAQs, and knowledge base articles that help our users navigate our SaaS product effortlessly. This role is ideal for individuals who have strong communication skills, enjoy problem-solving, and are eager to learn in a dynamic environment.

You will report to the Manager of Help Center and Community and will play a role in shaping the future of self help resources at Wrike.

Come Join the Wrike Family

At Wrike, we believe that work should be both challenging and fun. We're growing rapidly and providing excellent opportunities for professional growth. We owe our success to our talented and energetic team that's really fun to work with. We're smart, passionate, friendly, and professional, and we are looking for the same qualities in you.

How you'll make an impact

• Create, update, and maintain high-quality external product documentation, FAQs, and knowledge base articles  for Wrike's end users.
• Simplify technical concepts into clear, user-friendly content.
• Work closely with product and support teams to understand common user challenges and address them through documentation.
• Research and contribute new ideas to improve the Help Center’s effectiveness.
• Ensure consistency in tone, voice, and structure across all written content.
• Collaborate with the wider Self-Service, Product, Marketing, Localization, and other cross-functional teams to provide users with accurate and comprehensive documentation.
• Analyze the performance of our Help Center and contribute to/suggesting improvements and optimizations.
• Review existing and new documentation to maintain continuity of style and accuracy of information.
• Work with our tools (Zendesk/Paligo etc.) to manage and deliver content to our audiences.
• Contribute to wider business goals and initiatives.
  
  

You will achieve your best if you have

• Education: Any graduate (Bachelor of Arts or non-science fields welcome).
• Strong written and verbal communication skills.
• A keen eye for detail and a passion for writing.
• Problem-solving mindset with the ability to simplify complex topics.
• Ability to engage in meaningful conversations and articulate ideas clearly.
• Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathic, shows tact and poise under pressure when dealing with difficult interpersonal situations, and a high degree of patience.
• Critical thinker, generally curious—a true problem solver.
• Passionate about learning and improving every day, and motivated to excel.
• Open to feedback; coachable.
• Team player.
• Creative and innovative.
  
  

You will stand out with

• Experience with blogging, writing, or contributing to online content.
• Familiarity with Microsoft Office tools (Word, PowerPoint, Excel).
• Exposure to WordPress or any content management system.
• Experience using project management tools during academic projects.
  
  

Work Environment:

• First 6 months: Full-time in-office for onboarding and training.
• Post-probation: Hybrid model (3 days in-office, 2 days remote).
  
  

How to Apply:

If you’re a strong communicator with a flair for writing and are eager to build a career in documentation, we’d love to hear from you!

Apply to the job posting, attach your resume and (if available) links to any blog posts, articles, or documentation samples you’ve written. Good luck!

Perks of working at Wrike 

• 10 days of National and Festival Holidays per year (eight fixed, two flexible)
• 18 days of paid vacation per year
• 14 days of sick leave with a medical certificate per year
• 5 uncertified sick days per year
• Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000. Free health checkup for employees
• Personal Accident Insurance: Rs 50,00,000
• Term Life Insurance: Rs 50,00,000
• Up to 26 weeks of paid maternity leave for the first two children
• 4 weeks of paid parental leave
• 2 days off for volunteering with nonprofit charities
• Broadband/Internet Reimbursement: INR 1500 per month
• Full-stocked pantry and complimentary lunch
• Hybrid work model (after 6 months)

Your recruitment buddy will be Tripti Sachan, Senior Recruiter.

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Who Is Wrike and Our Culture

Our persona 

Our culture and Values 

🤩 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

🤝 Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

🎨 Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 

💪 Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.