Enablement Business Partner – Customer Solutions & Innovation

Ready to Become a Wriker?

Are you a seasoned enablement program manager with a proven track record of delivering strategic, high-impact programs across global Services and Solutions teams? Do you thrive in complex, cross-functional environments and have a sharp instinct for aligning initiatives with business outcomes? If you’re looking to operate as a strategic partner not just a program executor this is the opportunity for you.

About the Customer Solutions & Innovation (CSI) Team

Wrike’s Customer Solutions & Innovation (CSI) team spans Solution Consulting, Business Value Consulting, Professional Services, and Customer Education. As trusted partners across the customer lifecycle, the CSI organization plays a critical role in shaping value realization, adoption, and long-term retention.

How You Will Make an Impact

As the Enablement Business Partner to CSI, you will design, drive, and scale enablement programs that support the operational and strategic goals of CSI leadership. You’ll act as the connective layer between strategic priorities and flawless execution bringing structure, discipline, and accountability to onboarding, ongoing development, and cross-functional initiatives.

You’ll partner directly to the VP of Solution Consulting, Professional Services, and Customer Education and collaborate closely with leaders across CSI to ensure every enablement initiative is linked to measurable outcomes.

What Success Looks Like in Your First 90 Days

• Establish strong partnerships with CSI leaders and align on top business priorities
• Deliver at least one business-aligned program that improves productivity, or business impact
• Build a roadmap of enablement initiatives tied to metrics and visibility across stakeholders
• Identify cross-functional friction points and propose structured enablement interventions
• Stand up KPIs and begin reporting program effectiveness in partnership with RevOps and functional leads

Key Responsibilities

• Lead the end-to-end design, execution, and management of enablement programs across CSI
• Ensure all initiatives are scoped, prioritized, and delivered with clear alignment to business goals
• Translate CSI leadership priorities into enablement plans with timelines, owners, and measurable outcomes
• Maintain a rolling roadmap of enablement activities aligned to onboarding, capability development, and strategic initiatives
• Own program communication, documentation, and stakeholder engagement throughout delivery
• Drive collaboration across Enablement, Product, RevOps, and GTM teams to ensure alignment and leverage shared resources
• Leverage Wrike to manage all work with visibility and accountability
• Define success metrics, build dashboards, and evaluate program impact using data
• Conduct regular reviews with CSI leadership and iterate programs based on feedback and outcomes

Qualifications and Essential Skills

• 3+ years of experience in enablement or program management, preferably in a SaaS or technology environment
• Ability to demonstrate an understanding of Professional Services, Solution Consulting, or post-sales functions
• Strong executive presence with a clear and structured communication style
• Known for strategic thinking, operational rigour, and program delivery excellence
• Comfortable managing complex programs involving multiple functions, regions, and timelines
• Analytical mindset able to use data to influence decisions and track program success
• Detail oriented, highly organized, and composed in fast-moving environments
• Experience using Wrike or similar work management tools is an advantage
• A natural early adopter of productivity-enhancing tools, including AI

Desired Skills

• Experience designing programs for consulting, technical, or customer-facing teams
• Familiarity with enterprise tools like Salesforce, Clari, Tableau
• Exposure to scaling enablement across regions with regional nuance in mind

Who Is Wrike and Our Culture

Our persona 

Our culture and Values 

🤩 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

🤝 Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

🎨 Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 

💪 Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.