Customer Success Engineer

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

 

Our vision:  A world where everyone is free to focus on their most purposeful work, together. 

 

Wrike is looking for a dynamic Customer Success Engineer to help customers maximize the value they gain from our platform. In this role, you will serve as a trusted technical advisor, working closely with customers, platform users, and internal teams to align Wrike’s capabilities with business goals. You will play a critical role in driving product adoption, enabling customer success, and ensuring customers receive consistent value from their investment in Wrike. This is a highly collaborative, customer-facing role that combines technical expertise, strategic thinking, and relationship management.

 

• Serve as a technical expert on Wrike’s platform, helping our largest customers understand how product capabilities can solve business challenges and deliver measurable value
• Provide advanced product guidance, including workflow configuration, automation, and integrations across platforms
• Support customers in adopting Wrike more effectively through training sessions, workshops, and best practice recommendations
• Identify workflow gaps and improvement opportunities, then translate them into actionable strategic plans for customers
• Partner with customers to ensure they are leveraging Wrike to its fullest potential across teams and use cases
• Act as a trusted advisor to key stakeholders, including senior leadership and C-suite executives
• Manage complex customer engagements and deliver high-touch technical and strategic support
• Collaborate with Account Managers, Solutions Consultants and Customer Success Managers to drive long-term customer outcomes, retention, and growth
• Lead customer escalations and help ensure timely, effective issue resolution in partnership with internal teams

 

• 4–6 years of experience in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role, ideally in a SaaS environment
• Proven technical expertise, including experience building integrations between platforms
• Strong customer-first mindset with the ability to understand customer goals and translate them into valuable solutions
• Excellent communication and facilitation skills, with the ability to lead customer-facing meetings and clearly present technical concepts
• Hands-on experience in technical problem-solving, ideally with a data engineering or similarly technical background
• Strong organizational skills with the ability to manage multiple customer relationships and initiatives simultaneously
• A proactive approach to continuous learning and staying current with product updates, new features, and emerging technologies (AI, MCP, Agentic Workflow, Vibe Coding)

 

• Experience working with enterprise-level customers and managing complex stakeholder environments
• Ability to combine technical depth with strategic business thinking
• Confidence presenting to executive audiences and influencing decision-making
• Experience supporting product adoption, workflow optimization, and customer enablement programs
• A collaborative mindset and ability to work cross-functionally with internal teams to advocate for customer needs

 

You will work closely with customers as well as cross-functional internal partners, including Account Managers, Customer Success Managers, and other customer-facing teams. This role sits at the intersection of technical consulting, customer success, and strategic account support, making collaboration a key part of day-to-day success.

 

This is a highly collaborative and customer-facing role that requires strong communication, strategic thinking, and technical problem-solving. You will partner closely with internal teams while managing multiple customer engagements and helping customers unlock value through workflows, AI, integrations, automation, and best practices. Wrike offers a fast-paced environment where continuous learning, customer focus, and cross-functional teamwork are highly valued.

 

Why Join Wrike?

• 18 Company Holidays + Paid Vacation
• Parental Leave: 18 Weeks Maternity / 4 Week Paternity
• 2 Volunteer Days
• Medical, Dental & Vision Insurance (Employees + Dependents)
• Employee Assistance Program (EAP)
• Life Insurance Plan

 

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.

 

💡  Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.

💚  Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!

🤗  Approachable: We're friendly, easy to get along with, considerate, and helpful.