AdTech Support Specialist

Remote - United States

About Wurl, LLC.

At Wurl, our mission is to create innovative technologies and services that help accelerate the shift to streaming. Our market-leading technologies for monetization, advertising, and distribution help publishers, streamers, and advertisers maximize revenue, grow Connected TV viewership, and strengthen brand value. At our core, we are innovators focused on driving the streaming industry forward by connecting the right viewers to the right content.

In 2022, Wurl was acquired by AppLovin (Nasdaq: APP), the leading marketing platform, giving our employees the best of both worlds: the dynamic environment of a 150+ person startup as well as the stability of a high-growth public tech company. We invest in providing a culture that fosters passion, drives excellence, and encourages collaboration to drive innovation. Wurl is  a fully-remote company that has been globally recognized for our people and technology, having been named a Great Place to Work by Fortune in 2021 and 2022; an Ad Tech Company of the Year finalist by the UK Business Tech Awards in 2023; Best Publisher Platform by the Digiday Media Awards in 2023; and FAST Innovation of the Year by The VideoTech Innovation Awards in 2022.

AdTech Support Specialist - (Remote, US)

Become a key player on our fast-paced AdTech team as an AdTech Support Specialist! Reporting directly to the Sr. Manager of AdTech Engineering, you’ll support our expanding base of Content Companies and CTV App owners by managing tier 2 customer support requests, configuring and debugging ad servers, and using SQL and data analysis tools to interpret and deliver valuable insights to internal and external stakeholders. This role is perfect for a proactive problem-solver ready to make a tangible impact, expand their expertise in Ad Operations and Engineering, and work with AI-driven data tools.

 

What You'll Do

  • Proactively troubleshoot and resolve Tier 2 technical issues related to ad delivery, ad performance, and integrations with Content Companies and Streamers.
  • Collaborate daily with internal teams (AdTech Engineering, Sales and Business Operations) to drive technical issue resolution
  • Communicate in a professional, timely and efficient manner with external partners as the technical point of contact.
  • Provide hands-on support in configuring and troubleshooting Wurl ad servers. Validating VAST tags, and ensuring SCTE-35 signal compliance.
  • Maintain and support the integration of supply and demand connections across the platform, utilizing tools like SpringServe and Snowflake to monitor and optimize ad delivery performance.
  • Manage Zendesk process for resolving support tickets efficiently, ensuring timely resolution of issues.
  • Develop and document best practices, troubleshooting procedures, and knowledge base articles to streamline Tier 2 support efforts.     



Qualifications

  • 2+ years experience in ad operations or technical support within the digital advertising ecosystem, preferably in a programmatic environment.
  • Hands-on experience with ad servers and troubleshooting VAST, SCTE-35, and RTB protocols.
  • Familiarity with SSP and DSP platforms and their technical workflows.
  • Strong problem-solving skills and the ability to communicate technical concepts clearly to both technical and non-technical stakeholders.
  • Ability to perform SQL queries or basic scripting for data analysis or troubleshooting is a plus.
  • Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.
  • Bachelor's degree in a relevant field or equivalent experience.

 

What We Offer

  • Competitive Salary
  • Strong Medical, Dental and Vision Benefits, 90% paid by Wurl 
  • Remote First Policy 
  • Employee Stock Purchase Plan through AppLovin
  • Discretionary Time Off, with a minimum of 4 weeks of time off
  • 13 US Holidays 
  • 401(k) Matching
  • Pre-Tax Savings Plans, HSA & FSA
  • Carrot and Headspace Subscriptions for Family Planning & Mental Wellness
  • OneMedical Subscription for 24/7 Convenient Medical Care
  • Paid Maternity and Parental Leave for All Family Additions
  • Discounted PetPlan
  • $1,000 Work From Home Stipend to Set Up Your Home Office 

 

Few companies allow you to thrive like you will at Wurl. You will have the opportunity to collaborate with the industry’s brightest minds and most innovative thinkers. You will enjoy ongoing mentorship, team collaboration and you will have a place to grow your career.  You will be proud to say you're a part of the company revolutionizing TV.

 

Wurl provides a competitive total compensation package with a pay for performance rewards approach. The expected base pay range for this [CA based or North America based] position is $58,000 - $88,000. Base compensation at Wurl is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Depending on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical and other benefits.

 

Please read our Global Applicant Privacy Notice to learn more about how Wurl processes your personal information.

 


We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on March 12, 2024.

Please see the independent bias audit report covering our use of Covey here.

AppLovin is proud to be an equal opportunity employer that is committed to inclusion and diversity. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or other legally protected characteristics. Learn more about EEO rights as an applicant here.
 
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send us a request at accommodations@applovin.com.
 
AppLovin will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.  If you’re applying for a position in California, learn more here.
 
Please read our Global Applicant Privacy Notice to learn more about how AppLovin processes your personal information.

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