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Sr. Client Success Manager

Austin, Texas, United States

Why Wursta?

At Wursta, we hire motivated people and give them autonomy, training, and resources to solve problems for our clients and deliver excellent results.  We focus on generating value and are obsessed with internal and external improvement and growth.  And our results speak for themselves.  We have created a new breed of consultants and technical experts in the enterprise cloud industry that combine strong technical know-how with ingenuitive and effective process improvements. 

We offer a holistic, collaborative approach to Cloud productivity that is focused on customer success. Customer success means helping our customers thrive by improving user adoption experience, anticipating, and proactively solving problems, bringing ingenuity to the market, and increasing efficiency both internally and externally.

 

This position is based in Austin, TX  in a hybrid environment

About The Team

As a Sr. Client Success Manager, you will represent Wursta as our customer's dedicated solution-oriented advisor. You will create long-term, trusting relationships with our customers. The Sr. Client Success role is to oversee a portfolio of assigned customers, gain knowledge of the customer’s technology initiatives and business needs, and seek to resolve client technical constraints by identifying value-added products and services to help their business innovate and grow.

Key Responsibilities 

  • Act as a trusted advisor to customers and successfully establish relationships throughout the customer’s organization
  • Identify expansion and up-sell opportunities, new use cases, and own renewing customer contracts
  • Coordinate technical resources needed for up-sell opportunities and support issues
  • Act as an escalation point for renewals strategy, critical account issues, and ongoing account planning
  • Own strategic accounts and interface with key customers directly
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Lead contract negotiations and close agreements with C-Level stakeholders that maximize profits
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Forecast and track key account metrics to support revenue projections (e.g. quarterly sales results and annual forecasts)
  • Work collaboratively with all cross-functional teams (Support, Services, Finance, Marketing) to maintain and grow customer’s ARR.

Required Skills 

  • 4+ years proven work experience in account management or customer success
  • A proven track record of quota achievement
  • Track record of successfully negotiating Enterprise level contracts e.g. pricing, service level agreements, and contracts
  • Proven ability to negotiate win-win solutions with clients
  • Excellent communication and presentation skills
  • Attention to detail, strong organizational skills, and a bias for action
  • A self-starter approach to work and the ability to adapt and thrive in a rapidly changing startup environment
  • SaaS Experience

Preferred Qualifications

  • MSP or Partner experience is a plus
  • BA/BS or equivalent experience
  • Google Workspace experience
  • Cloud experience

Interview Process

At Wursta, we're all about positive experiences and creating value. We move fast and adapt to change like nobody's business. Here's what you can expect during our interview process:

  • Initial Screen: You'll have a quick 20-30 minute chat with our hiring coordinator. It's just a chance to get to know each other and see if we're a good fit.
  • Meet your manager: Next up, you'll spend 45 minutes with the hiring manager. This is your chance to learn more about the role and the team.
  • Meet your peers: After that, you'll meet with the team for 60 minutes. This is a great opportunity to see the team dynamic and ask any questions you have.
  • Interview with Senior Leadership: You'll then chat with the executive leader for 45 minutes. This is your chance to show off your skills and experience and learn more about the company's vision.
  • Meet with our Cofounders: Finally, you'll meet with our Cofounders for 30 minutes. This is a chance to hear their story and learn more about the company's culture.
  • Get a decision: We'll get back to you within the week to let you know what's next.

Our Values

We are driven and guided by our shared values:

  • Make it win-win
  • Do it uncommonly well
  • Remain humble
  • Strive to be better
  • We are one team
  • Be accountable

About Wursta

Founded in 2014 by a former Googler, Wursta is innovating and growing.  We are building a strong foundational team and establishing many of the elements of culture and ethics that will drive our growth for years to come. We are also establishing partnerships with world-class software companies, like Google.  Our clients range from small and growing organizations to the largest companies in the world. 

Wursta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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