Field Dispatch and Analytics Manager

Wyse Meter Solutions Inc. provides turnkey submetering and utility expense management services to property managers, building owners and developers across Canada. Wyse is unique in its ability to provide energy consumption transparency and accountability to its customers.

The Field Dispatch and Analytics Manager plays a critical role in coordinating the installation, maintenance, and troubleshooting of submeters. This position also ensures effective analytics of the field and operations teams to report process performance and identify performance gaps and potential solutions. This role does not have direct reports; instead, the focus is on managing processes, data insights, and cross-functional coordination to support operations.

Key Responsibilities

Operations and Dispatch Management

• Schedule, assign and track work orders/field technicians for meter installations, maintenance, repairs, and readings ensuring accurate details (meter type, location, access instructions). Optimize technician schedules to minimize travel time and maximize efficiency.
• Prioritize and continuously adjust requests based on urgency (e.g., new installations, faulty meter replacements, emergency outages).
• Receive and process service requests from property managers, building owners, and utility companies. Serve as the primary contact for property managers, tenants, and technicians.
• Verify job completion, update records, and close work orders in the system.

Service & Compliance Oversight

• Provide technicians with detailed job instructions, access, meter specifications, troubleshooting steps, and safety protocols.
• Address customer concerns related to meter readings, billing discrepancies, or service delays.
• Ensure dispatch operations comply with utility regulations and submetering guidelines. Communicate safety protocols and building-specific access requirements.
• Document and report any safety incidents, regulatory concerns, or equipment malfunctions.

Technology & Data Management

• Perform analytics on work order completion, meter performance, technology issues and operational trends.
• Track and report service completion rates, technician performance, and issue resolution times.
• Support field technicians in troubleshooting handheld devices, mobile applications, and remote diagnostics tools

Required Education & Qualifications

• 2+ years' work experience in an operational setting: field services, utilities, telecommunications, logistics, manufacturing, etc. Experience with Field dispatch a plus.
• Strong analytical skills with the ability to interpret data, identify trends, and support performance improvement initiatives. Expert knowledge of Excel. Solid SQL.
• Post-secondary education in engineering (ideally Electrical), mathematics, or a related discipline, or equivalent operational experience.
• Excellent communication, problem-solving, and organizational skills.
• Ability to prioritize tasks in a fast-paced, service-oriented environment.

Benefits of Working at Wyse

• Be part of a company that is certified as a Great Place to Work 
• Give back to the community through our Wyse Helping Homes Program
• Open yourself to amazing opportunities for career and professional development
• Participate in our RRSP program 
• Enjoy our employee perks in retail, travel, restaurants and many more
• We offer an Employee Assistance Program 
• Join us in our quarterly employee social events
• Be part of a collaborative environment 
• Free parking
• TTC accessible

Our Values at Wyse

• We strive for quality and excellence in everything we do.
• We are proactive and understand our stakeholders' needs, providing innovative solutions to meet them.
• Our priority is ensuring a safe work environment, where the safety of our employees and stakeholders comes first.
• Our people are industry leaders, setting standards in the submetering and utility expense management sectors.
• We foster a positive team environment where we work as one toward common goals, continually encouraging career growth and development.
• We provide consistent, clear communication, ensuring transparency at every stage of the project.

Wyse welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

While we value diversity and welcome applications from qualified candidates, please understand that we cannot provide assistance with LMIA-related matters.