IT Systems Technician

About xAI

xAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All engineers are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.

About the Role

As an IT System Technician, you’ll join xAI’s IT team and dive into hands-on technical tasks to support, troubleshoot, and optimize our critical IT infrastructure. Working closely with the IT Systems/Network Administrator, you’ll tackle hardware and software challenges, perform system maintenance, and provide user support to keep our tech environment running smoothly. Expect to get into the nitty-gritty, streamline operations, and ensure reliability to power xAI’s mission of accelerating human scientific discovery through AI.

Responsibilities

• Provide first-line support for hardware, software, and network-related issues, including desktops, laptops, servers, and peripherals, ensuring timely resolution of user requests.
• Perform routine maintenance tasks such as installing updates, patching systems, and monitoring system performance to ensure operational stability.
• Install, configure, and troubleshoot IT hardware, including workstations, servers, networking equipment, and other devices, under the guidance of the IT Systems/Network Administrator.
• Assist with creating, modifying, and deactivating user accounts in systems like Active Directory, ensuring compliance with security policies.
• Support basic network tasks, such as configuring workstations for network connectivity, troubleshooting connectivity issues, and assisting with network hardware setup (e.g., switches, routers).
•  Maintain accurate records of IT assets, support tickets, and procedures, contributing to the IT team’s knowledge base.
• Track and manage IT hardware and software inventory, ensuring equipment is properly maintained and accounted for.
• Follow security protocols and assist in implementing basic security measures, such as applying patches and monitoring for potential vulnerabilities.
• Work closely with the IT Systems/Network Administrator and other team members to support IT projects, system upgrades, and infrastructure improvements.
• Provide basic training and guidance to employees on using IT systems, software, and tools effectively.

Basic Qualifications

• Technical Proficiency:
  • Familiarity with Windows, macOS, and Linux operating systems, including basic administration and troubleshooting.
  • Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP, VPN) and ability to troubleshoot connectivity issues.
  • Experience with hardware troubleshooting, including desktops, laptops, servers, and peripherals.
• Software Knowledge:
  • Proficiency with common productivity software (e.g., Microsoft Office, Google Workspace).
  • Experience with ticketing systems (e.g., Jira, ServiceNow) for tracking and resolving IT issues.
• Problem-Solving: Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently.
• Communication: Excellent verbal and written communication skills to interact with end-users and document technical processes clearly.
• Teamwork: Ability to work collaboratively under the direction of the IT Systems/Network Administrator and contribute to team goals.
• Time Management: Capable of prioritizing tasks and managing time effectively in a fast-paced environment.

Preferred Skills and Experience

• Associate’s degree or higher in Information Technology, Computer Science, or a related field.
• 1-2 years of experience in an IT support or technician role.
• Industry certifications such as CompTIA A+, Network+, or Microsoft Certified: IT Professional.
• Experience with virtualization platforms (e.g., VMware, Hyper-V) or cloud services (e.g., AWS, Azure).
• Familiarity with scripting languages (e.g., PowerShell, Bash) for basic automation tasks.

Additional Requirements

• Ability to lift and move IT equipment (up to 50 lbs) as needed for hardware installations or maintenance.
• Comfortable working in office environments, data centers, or other technical spaces.

xAI is an equal opportunity employer.

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