Assistant Relationship Manager - APAC (Remote - Work from Anywhere)

Work from anywhere, impact everywhere 

Diversity is at the heart of who we are at Xapo Bank. We’re a fully distributed team of over 130 Xapiens that work remotely from 30+ countries around the world. 

Our beginning: A world that enjoys economic freedom and wealth protection, no matter where you live or who is running your country.

To achieve that, we search the world for the best people for the job. We work hard, think globally, and inspire each other to learn and grow. We are committed to changing the way things are done.

Although we are headquartered in Gibraltar, this is a full time, 100% remote position 
Work from anywhere!

About the Role

This role is an integral part of the Relationship Management Team, where you will learn to manage a portfolio of high-net-worth customer accounts at Xapo Bank. 

As an Assistant Relationship Manager, you will be responsible for learning how to identify leads, build strong relationships with customers, and assist them with all of Xapo Bank's products. 

In collaboration with regional Customer Success Advisors, you will ensure that our customers receive consistent support throughout their onboarding process and their entire journey with Xapo, contributing to a "customer for life" experience. 

This role will provide you with the training and development needed to achieve a defined revenue target by retaining existing business and acquiring new business, ultimately maximizing the bank's profitability.

Position overview

The role is focussed on building the key pillars for a successful career in a client facing role. We have two teams within Xapo Bank that deal with client coverage, our Customer Success team, and our Relationship Management team. The role will shadow the relationship manager team to assist them with client account operations and offering assistance to client requests. Our offering is tailored to UHNW and Family Offices so the person will gain exposure to this unique client segment through helping with day to day needs and through participation on cross selling initiatives and direct client calls and pitches.

Responsibilities

• Learn to onboard, service and sell products to UHNW & Family Office clients in a high paced environment.
• Develop an understanding of customer needs and learn to formulate appropriate solutions based on their circumstances and risk appetite.
• Act as the principle point of contact for a book of clients, after an initial training period. Learn how to develop your client book and prioritise your client opportunities to deliver revenue growth to the firm across multiple product lines. 
• Attend regional events to promote the Xapo brand and learn how to generate new leads.
• Support senior team members in managing customer relationships and achieving team targets.

Skills needed

• A recent graduate with a degree in Finance, Business, or a related field
• 2+ years of working experience in related field is an advantage
• A strong interest in Bitcoin and / or crypto
• Excellent communication and interpersonal skills
• A willingness to learn and a proactive attitude
• Fluency in English is required
• Chinese, Japanese or Korean proficiency is an advantage 

Other requirements

• A dedicated workspace.
• A reliable internet connection with the fastest speed possible in your area.
• Alignment with Our Values and the Xapo Values-Driven Leadership principles.

Why work for Xapo?

IMPACT GLOBALLY, WORK REMOTELY.

• Shape the Future: Improve lives through cutting-edge technology, work 100% remotely from anywhere in the world.
• Great work-life balance: Build amazing things with a balance of autonomy and collaborative teamwork. Set your own work schedule and make use of a flexible PTO plan when you need to recharge. 
• Expect Excellence: Collaborate, learn, and grow with a high-performance team. Learn how you learn best - from books to conferences, you’ll get a yearly budget for your individual learning and development goals.

At Xapo, we prioritize consumer protection and adhere to regulatory requirements by ensuring that all Xapiens are accountable for upholding principles of fair treatment, transparency, and ethical conduct in their interactions with customers and stakeholders.