Job Application for Junior IT Helpdesk Specialist at Poland and Eastern Europe

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Hello, let’s meet!

Who We Are

While Xebia is a global tech company, our journey in CEE started with two Polish companies – PGS Software, known for world-class cloud and software solutions, and GetInData, a pioneer in Big Data. Today, we’re a team of 1,000+ experts delivering top-notch work across cloud, data, and software. And we’re just getting started.

What We Do

We work on projects that matter – and that make a difference. From fintech and e-commerce to aviation, logistics, media, and fashion, we help our clients build scalable platforms, data and AI solutions, and cutting-edge applications to shape the future of tech. Our clients include McLaren, Aviva, Deloitte, Spotify, Disney, ING, UPS, Tesco, Truecaller, AllSaints, Volotea, Schmitz Cargobull, Allegro, InPost, and many, many more.

We value smart tech, real ownership, and continuous growth. We use modern, open-source stacks, and we’re proud to be trusted partners of Databricks, dbt, Snowflake, Azure, GCP, and AWS. Fun fact: we were the first AWS Premier Partner in Poland!

Beyond Projects

What makes Xebia special? Our community. We support tech communities, organize meetups (Software Talks, Data Tech Talks), and have a culture that actively support your growth via Guilds, Labs, and personal development budgets — for both tech and soft skills. It’s not just a job. It’s a place to grow.

What sets us apart?

Our mindset. Our vibe. Our people. And while that’s hard to capture in text – come visit us and see for yourself.

You will be:

providing first-line technical support to end-users (hardware, software, and network issues),
troubleshooting and resolving incidents related to windows systems and Office 365,
managing and tracking requests using a ticketing system,
assisting with user account management,
diagnosing and escalating complex technical issues when necessary,
ensuring clear and professional communication with users.

Your profile:

basic knowledge of IT systems (Windows os, computer hardware, networking),
familiarity with Office 365 and Azure active directory,
understanding of networking fundamentals (TCP/IP, DNS),
experience with ticketing systems (e.g., jira),
strong problem-solving skills and logical thinking,
good communication skills and a user-focused mindset,
english proficiency at minimum B2 level.

Recruitment Process:

CV review – HR call – Interview – Decision

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I declare that I agree to the processing of my Personal Data contained in the content of documents sent in response to the job/cooperation offer, and Personal Data collected during a possible recruitment interview, in order to participate in future recruitment processes conducted by the Administrator, i.e. Xebia sp. z o.o. with its registered office in Wrocław.

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The administrator of Personal Data is Xebia sp. z o.o. with its registered office in Wrocław, ul. Sucha 3, 50-086 Wrocław, KRS: 0000978067, NIP: 8971719181, REGON: 020363023 with a share capital of PLN 37 168 600.00. Your data contained in the CV will be processed only for recruitment purposes. The legal basis for the processing of your personal data is art. 221 cl. 1 of the Labour Code. If you provide separate consent, we will process your personal data also for future recruitment purposes. You have the right to access your personal data, to correct them, to remove them, to restrict their processing, to transfer your data, to submit an objection, to withdraw consent to data processing any time without affecting the lawfulness of processing carried out on the basis of the consent before it was withdrawn. In order to exercise the abovementioned rights, please send an e-mail with your request to: gdpr.pl@xebia.com. If you believe that your data are processed illegally, you can submit a complaint to the supervisory body with its registered office in ul. Stawki 2, Warsaw. We may only disclose your personal data if you provide consent thereto or to authorised bodies, when necessary.

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Junior IT Helpdesk Specialist

Hello, let’s meet!

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