ServiceNow Specialist
About Xebia
Xebia is a trusted advisor in the modern era of digital transformation, serving hundreds of leading brands worldwide with end-to-end IT solutions. The company has experts specializing in technology consulting, software engineering, AI, digital products and platforms, data, cloud, intelligent automation, agile transformation, and industry digitization. In addition to providing high-quality digital consulting and state-of-the-art software development, Xebia has a host of standardized solutions that substantially reduce the time-to-market for businesses.
Xebia also offers a diverse portfolio of training courses to help support forward-thinking organizations as they look to upskill and educate their workforce to capitalize on the latest digital capabilities. The company has a strong presence across 16 countries with development centres across the US, Latin America, Western Europe, Poland, the Nordics, the Middle East, and Asia Pacific.
Overview:
We are seeking a highly skilled ServiceNow Specialist to manage the customised solution, ServiceNow development, ITIL foundation and Stakeholder management knowledge.
Responsibilities:
- Custom Application Management:
- Provide support and maintenance for custom ServiceNow applications.
- Work directly with custom applications to resolve issues and implement enhancements.
- Incident and Change Management:
- Manage and resolve incidents related to custom applications, adhering to defined SLAs.
- Implement change requests following established change management procedures.
- Work within the Incident, Problem, and Change Management frameworks.
- Technical Development:
- Develop and maintain Service Portal components (Widgets, Widget Instances, Pages).
- Develop and maintain server-side logic using:
- Flow Designer (Sub flows and Actions)
- Workflows
- Business Rules
- Script Includes
- Notifications
- Email Scripts
- Outbound REST Message Integration
- Transform Maps
- Develop and maintain client-side logic using:
- Client Scripts
- UI Policies
- UI Actions
- Proficient in debugging ServiceNow application issues.
- Reporting and Dashboards:
- Create and maintain reports and dashboards to provide insights into application performance and usage.
Required Skills and Experience:
- Proven working experience with ServiceNow Custom Applications.
- Strong understanding of ServiceNow Incident, Problem, and Change Management processes.
- Proficiency in debugging ServiceNow application issues.
- Extensive experience with ServiceNow Service Portal development.
- Strong technical knowledge of ServiceNow server-side and client-side development.
- Experience creating reports and dashboards in ServiceNow.
- Strong communication skills.
- Ability to work independently and as part of a team.
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