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Director of Product, Buyer Experience & Storefront

Boston, MA

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

We are seeking a visionary and results-oriented leader to join our team as the Director of Product, Buyer Experience & Storefront. In this pivotal role, you will be instrumental in elevating the user experience and optimizing the buyer journey on Xometry’s marketplace. You will lead product strategy and execution for key aspects of the storefront and buyer interactions, driving initiatives that enhance engagement and conversion.

As the Director of Product, Buyer Experience & Storefront, you will shape and execute the product vision for a seamless, intuitive, and efficient buyer experience. You will lead a team of product managers and collaborate closely with design and engineering to optimize buyer interactions from discovery through checkout, ensuring each stage delivers maximum value.

This role requires a blend of product expertise, leadership skills, and a strong understanding of buyer needs and marketplace dynamics. You will contribute to the development of product strategies, foster cross-functional collaboration, and mentor your team to deliver customer-centric solutions that align with Xometry’s mission and growth objectives.

What You’ll Do:

  • Develop Storefront Product Vision and Strategy: Define and drive the product strategy for the Buyer Experience and Storefront teams, aligning with Xometry’s overarching business goals. Contribute to the long-term vision for the marketplace, ensuring a low-friction buyer journey across key touchpoints.
  • Lead and Inspire Product Teams: Lead and inspire a team of product managers and collaborate with cross-functional teams to execute against a roadmap focused on enhancing the buyer experience, optimizing conversions, and supporting business growth within your domain.
  • Foster Cross-Functional Collaboration: Work closely with engineering, marketing, sales, design, data science, and sales stakeholders to ensure alignment on product priorities, roadmaps, and execution within your area of responsibility.
  • Utilize Data-Driven Decision Making: Leverage data, market insights, and customer feedback to inform product decisions. Define key performance metrics (KPIs) and continuously monitor the success of initiatives, adjusting strategies as needed within your scope.
  • Champion the Customer-Centric Focus: Advocate for the buyer’s experience, utilizing customer insights to create exceptional digital experiences that meet the evolving needs of our diverse buyer base within the storefront and key buyer journey stages.
  • Provide Leadership and Communication: Provide strong leadership to your team and act as a key point of contact between stakeholders and product teams within your domain. Present key updates, insights, and product opportunities to relevant stakeholders.
  • Drive Marketplace Optimization: Lead continuous improvements to the marketplace, focusing on removing friction points and streamlining the path to purchase within the storefront and critical buyer flows.
  • Mentor and Develop Your Team: Mentor and develop the direct product management team, fostering a culture of collaboration, accountability, and continuous learning. Guide your team to embrace an outcome-driven mindset.

Outcomes You Will Influence:

As the Director of Product, Buyer Experience & Storefront, you will be accountable for driving significant and measurable improvements across key aspects of the buyer's journey and storefront, contributing directly to Xometry's growth. Success in this role will be defined by the achievement of the following key outcomes within your area of focus:

  • Drive Growth and Category Adoption: Contribute to the expansion of Xometry's marketplace by driving product initiatives that simplify the adoption of new manufacturing processes and categories within the buyer experience. Increase buyer engagement and repeat purchases through effective engagement drivers within the storefront and key interaction points.
  • Enhance Buyer Acquisition and Pre-Purchase Engagement: Improve the effectiveness of buyer acquisition by optimizing landing page experiences and key pre-purchase flows. Drive a stronger first impression and higher conversion rates by tailoring content and design within your scope.
  • Optimize Purchase Flow and Conversion: Lead efforts to transform the core purchase flow within your responsibility to minimize buyer effort, resulting in a measurable increase in conversion rates. Enhance the speed and responsiveness of key quoting and purchasing interactions.
  • Support Strategic Integrations: Contribute to the success of strategic integrations with "neighborhood products" (e.g., CAD software) by ensuring a seamless and intuitive quoting and buying experience within the integrated workflows.

What You’ll Need:

  • Proven Product Leadership Experience: At least 8+ years of experience in product management, with a strong track record of successfully leading product teams or significant product areas. Prior experience in a Director-level or senior management role is a plus.
  • Marketplace Understanding: Solid understanding of digital marketplaces, particularly in B2B, e-commerce, or SaaS environments, with a focus on optimizing the buyer experience and enhancing user engagement.
  • Data-Informed Approach: A strong ability to leverage data and analytics to inform decision-making and drive product performance.
  • Cross-Functional Collaboration Skills: Experience working across functional areas, including engineering, design, data science, marketing, and customer success, with a collaborative and influencing style.
  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex concepts to both technical and non-technical stakeholders.
  • Strategic and Analytical Thinking: Strong strategic thinking and analytical skills, with the ability to contribute to the vision and deliver results that drive company growth and customer satisfaction within your scope.
  • Experience in Change Management: Proven ability to contribute to and drive change within a fast-paced, scaling organization. Comfort with ambiguity and adaptability.

Education: Bachelor's degree in Business, Computer Science, or a related field.

#LI-Hybrid

Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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