Production Orders Administrator with English

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

Xometry (NASDAQ: XMTR) is a leading AI-enabled marketplace for on-demand manufacturing, transforming one of the largest industries in the world. Xometry uses its proprietary technology to create a marketplace that enables buyers to efficiently source on-demand manufactured parts and empowers sellers of manufacturing services to grow their businesses. Xometry’s customers range from self-funded startups to Fortune 100 companies.

Xometry powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for engineers and purchasers at start-ups, mid-sized, and large companies to tap into global manufacturing capacity.

Join our Xometry UK Ltd team as a Production Orders Administrator and help us build the future of manufacturing!

Role Overview
We're seeking a proactive Production Orders Administrator to reinforce our Operations team. This role centres on ensuring smooth production order execution through our network of manufacturing partners, identifying and addressing potential issues in real-time. You will play a crucial role in directly communicating with customers and providers to resolve challenges, fostering understanding, and keeping production on track.

Responsibilities:

• Production Oversight: Monitor and document production orders in CRM and ERP systems, ensuring all stages proceed smoothly.
• Supplier Coordination: Engage production partners from our database, optimising the production process.
• Communication & Problem-Solving: Tackle issues directly with customers and suppliers over the phone or in written communication, demonstrating thorough understanding and a solutions-oriented approach.
• Process Support: Oversee deadlines, coordinate logistics, and conduct quality control on completed products.
• Financial Tracking: Follow up on payment statuses, liaising directly with customers when needed.
• Autonomous Issue Management: Identify and resolve atypical problems, maintain calm under pressure, and make sound decisions without immediate supervision.

A successful candidate:

• Proficiency in English: Fluent in spoken and written English, capable of handling complex conversations with UK-based customers and international partners.
• Relevant Experience: 1+ years in procurement, logistics, or order management, preferably with engineering orders and transactional IT systems for automated processes.
• Self-Sufficiency & Problem-Solving Aptitude: Enthusiastic about learning and understanding each situation, thinking beyond templates, and addressing unique customer needs.
• Calm Under Pressure: Capable of maintaining composure during high-stress situations and making thoughtful decisions independently.
• Organised & Detail-Oriented: Able to streamline tasks, follow detailed processes, and adapt work for ongoing automation efforts.
• Flexible & Available: Willing to address urgent issues beyond standard hours (paid overtime), contributing to a fast-paced and adaptive team environment.

Working conditions:

• Remote full-time job.
• Contract with an IE (Individual Entrepreneur). Payments once a month.
• Fixed rate depending on the career level.
• Significant annual loyalty bonus.
• Overtime hours are possible for this position.
• Corporate Laptop.
• Free corporate language courses.

Team spirit and friendly atmosphere: we work in an open, friendly and trusting environment that welcomes initiative. In the Xometry team, everyone is ready to help and support in difficult times, and we always celebrate victories together and appreciate the contribution of everyone.

Development opportunities: we are a fast growing company, each new task is an interesting challenge for the team.

We care: ongoing free of charge well-being activities for our people, charity projects worldwide.

Flexibility: speed and flexibility are some of our advantages, allowing us to achieve amazing results. We have flexible processes and planning, we can respond to rapidly changing conditions and remain effective in the face of uncertainty.

Onboarding: Well structured onboarding plan for new employees combining all in one process, technology, and systems components.