Customer Success Specialist

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

With a proud announcement for the manufacturing ecosystem, we wrapped off our Tridi adventure, which began in 2014, and put an end to our experience as a technology startup in the manufacturing sector. We have joined the Xometry (NASDAQ: XMTR) global team!

With our platform enabled by artificial intelligence and more than 300 manufacturing partners, we, as Xometry Turkey, are currently leading the digitization adventure of manufacturing supply processes in Turkey.

Our brilliant team, which presently numbers 40 employees, is expected to increase to more than 100 persons by the end of 2023, according to an exciting growth prediction.

If you are excited to be a part of the digital transformation in the field of manufacturing, if you love manufacturing but think that it should be innovative, if you trust yourself and your experience in project and process management, if you want to be a part of a dynamic business and dynamic team, this job is for you!

What You’ll Be Doing:

As a Customer Success Specialist, you will work with our Operations Manager in our Operations team. You will take an important role in the value chain by managing the on-time delivery and quality control processes of all Tridi's orders and contributing directly to customer satisfaction.

• Following and controlling the production processes of the orders given to the production partners (additive manufacturing, machining, sheet metal laser cutting and press brake bending, volume molding, etc.),
• Ensuring project coordination by communicating with customers and production partners during the project,
• Support of the manufacturing process: control of dates and dispatch, organization of delivery and quality control of the products,
• Technical support to production partners,
• Solving problems and special cases with customers and manufacturers that occur during order processing.
• Undertaking the management of the relevant project between the production partner and the customer during the production period,
• Following the logistics process of work packages from production partners,
• Supervision of the processing of production orders, documentation in internal CRM and ERP systems,
• Contacting the production partner for rework and/or remanufacturing for work packages with quality problems,
• Working in coordination with quality, logistics and purchasing department,

What it takes:

• Preferably graduated from Mechanical Engineering, Manufacturing Engineering, Materials and Metallurgical Engineering, Industrial Engineering etc. departments of universities,
• Previous customer success, order management experience
• Fluent in English (minimum B2 level)
• Who wants to continue his career in the field of production technologies,
• With good communication skills; will be able to maintain business relations with the customer, production network and in-house departments,
• Thinking fast and easily adapting to changing conditions,

What You'll Experience at Xometry Türkiye

Joining Xometry Türkiye means you'll have access to a wide range of benefits and unique opportunities:

• Great Place To Work Certified Atmosphere: Join a certified team recognized for exceptional workplace culture.
• Global Exposure: Immerse yourself in a global experience and collaborate with an international team hailing from over 20 countries in Europe and beyond.
• Endless Challenges: Embrace never-ending challenges, working alongside talented teammates who share your passion for innovation.
• Financial Well-Being: Enjoy earning salary in Euro, food card benefits, complimentary private health insurance, and a transportation allowance.
• Professional Development: Enjoy limitless opportunities for professional growth at one of the world's fastest-growing and successful companies in its category.
• Team-Building Events: Engage in monthly team-bonding events and celebrate the success of the team with big parties every quarter.
• In-Office Perks:Savor in-office perks such as unlimited coffee (our favorite is XometryLatte), breakfast, pizza days, tea and dessert breaks, and more.
• Recognition and Gifts: Receive special gift boxes during significant moments in your Xometry journey.
• Paid Birthday Leave: Your special day deserves special treatment - take a paid birthday leave to recharge and cherish precious moments with loved ones.

Who we are:

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

Xometry is the world’s leading on-demand manufacturing platform. We offer vast production capacities, instant online quotes and attractive pricing. Our European network of over 2,000 manufacturers and over 5,000 worldwide allows us to maintain quick turnaround times while offering a wide range of capabilities including CNC machining, 3D printing, sheet metal fabrication, and injection moulding. Xometry works with a broad range of clients, from start-ups to Fortune 100 companies such as BMW and Bosch.

Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.