Client Relationship Executive II
Redefining Healthcare with AI
Xsolis is an AI-driven technology company reducing administrative waste in healthcare by enabling smarter collaboration between providers and payers. Since 2013, our vision has been to create a frictionless healthcare system.
We are proudly headquartered in Franklin, TN - one of the nation's fastest-growing hubs for healthcare innovation - we are at the heart of a thriving ecosystem of health systems, payers, and technology leaders.
Our flagship product, Dragonfly®, is the first and only AI-driven platform to continuously assign real-time predictive scores for medical necessity. Dragonfly has delivered proven results across 600+ hospital, health system, and health plan clients and earned repeated industry recognition. With recognition on the Inc. 5000 and Deloitte Technology Fast 500 lists, Xsolis is also one of the fastest-growing privately-held companies in the country and across North America, and we're looking for talented people to grow with us.
Position Summary Details
The Client Relationship Executive embodies all of Xsolis’ core values in serving our valued existing customers. This highly experienced professional is responsible for revenue retention and growth, customer satisfaction, opportunity generation, and proactive relationship management across the entire breadth of a customer’s engagement with Xsolis.
The essential functions include, but are not limited to the following:
- Create, and drive to completion, customer specific revenue retention and growth strategies for assigned clients leveraging relationship management skills, strategic account planning, return on investment analysis, and sales opportunity execution.
- Collaborate with key leaders across Implementation, Support, Sales, Customer Experience, Business Intelligence, Product, IT, Customer Communications, Billing, & Finance to ensure client and business objectives are achieved.
- Identify and drive to completion the expansion of health plan connections through collaboration with client managed care leaders and Xsolis sales representatives.
- Achieve annual sales quota as determined by sales and finance leadership.
- Assist with creation and delivery of Quarterly Business Reviews with all assigned clients and C-Suite Representatives.
- Maintain and expand relational footprint within assigned clients, focusing especially on Director, VP, and C-suite contacts.
- Establish client advocacy for purposes of reference and other sales support activities within each client.
- Secure participation from assigned clients in XSOLIS advisory boards, and product-related special interest groups.
- Up to 40% Travel.
- Bachelor’s Degree or equivalent experience required; Master’s degree preferred.
- Minimum 5+ years of Account Management, Sales and/or Consulting experience, with at least 5 years managing large customers within the Healthcare industry (specifically large multi-facility hospital systems, EMR’s, Revenue Cycle SaaS or Revenue Cycle Operations)
- Proven track record of C-Suite relationship management
- Proven track record of ability to manage a contracting process from initiation to contract execution
- Proven track record of meeting or exceeding revenue retention goals with complex customers
- Professional and effective communication skills required – comfortable with conversations at the VP and C-Suite level while also engaging users and support contacts internally and externally
- Highly organized and capable of driving multiple complex projects to completion simultaneously
- Expertise with Microsoft Office Suite, Client Engagement platforms/tools, and Net Promoter Score preferred
Negotiation - Revenue Cycle (preferred CRCR certification)
- Work is typically in a normal office administrative environment involving minimal exposure to physical risks.
- Position requires little to moderate physical activity. Mostly sedentary work exerting up to 10 pounds of force occasionally or a negligible amount of force to lift, carry, push, pull, or otherwise move objects. Work involves sitting most of the time, but may involve walking or standing for brief periods of time. No significant stooping is usually required.
- This role requires travel to our home offices in TN for training.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
In any role at Xsolis, it's a chance to make a complex healthcare system a little more efficient alongside a team that's passionate, fast-moving, and genuinely invested in your success. Your contributions will shape both our product and our culture.
Full-time Employees’ Total Rewards package include:
- Medical/Dental/Vision insurance
- 401K company match
- Flexible Paid Time Off
- Paid parental leave
- HSA/FSA options
- Educational reimbursement program
- Employer-paid EAP & Mental Health services
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Xsolis is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all. We encourage candidates of every background to apply.
All candidates must successfully pass a background check and fall under the same security role, which includes access to sensitive information, including proprietary data and PHI.
Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.
All official communications from our recruitment team will only come from @xsolis.com. Verify open roles at https://www.xsolis.com/about/careers. For information regarding how we collect, use, and protect applicant personal information, please review our CCPA Privacy Notice for Job Applicants.
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