Senior Product Designer

About Yalo

Hi! We’re Yalo! We’re on a mission to revolutionize how businesses sell in an omnichannel way with our intelligent sales platform and intelligent agents powered by cutting-edge AI. Imagine a world where businesses seamlessly connect with their customers across every channel—offering personalized experiences, anticipating needs, and delivering what they want with ease. That’s the reality we’re building at Yalo.

Born in Latin America and driven by its spirit of innovation, we’re transforming sales for businesses around the globe. From empowering businesses in emerging markets to helping enterprises scale intelligently, we’re redefining how companies engage with their customers and drive growth.

At Yalo, we believe the future of sales is personalized, omnichannel, intelligent, and conversational. Join us as we empower businesses to build stronger relationships and achieve remarkable results worldwide!

About the role

We are looking for a Senior Product Designer who is passionate about design and enjoys solving complex problems. You are driven by curiosity and eager to understand how technology can continuously evolve, especially in the realm of AI.

In this role, you’ll work on AI-first products that address critical customer needs throughout their journey, from personalized engagement to purchase and loyalty. You’ll collaborate closely with product managers, engineers, data scientists, and fellow designers to create intuitive, human-centered solutions that drive growth for our customers and Yalo.

You will:

• Craft great, impactful design: You will deliver high-quality, intuitive solutions that meet usability and visual standards while addressing real customer needs. Your work will cover design thinking, user models, fat markers, wireframes, prototypes, copywriting, documentation, and other tools, all crafted to drive both customer and business success.
• Influence product strategy: More than just collaborating cross-functionally, you’ll play a key role in shaping the product strategy. By contributing to defining use cases, prioritizing features, and addressing critical customer touchpoints, you will ensure that design decisions are deeply aligned with business goals.
• Engage with customers: Actively seek feedback from customers and internal stakeholders to identify pain points and opportunities, ensuring the product strategy is grounded in first-hand insights.
• Own the product’s outcomes: Take shared responsibility with your team and all stakeholders for the product’s success post-launch. This includes ensuring its enablement, adoption, tracking performance, and continuously improving the experience. We deliver value, not features.
• Dogfood to improve design thinking: Regularly use the products you design to gain firsthand experience, allowing you to continuously refine your design approach and identify areas for improvement.
• Contribute to the design system: Ensure that your design deliverables align with high standards and support the growth and maintenance of Yalo’s design system.
• Participate in team rituals and operations: Collaborate with the team to uphold design practices, contribute to rituals, and continuously improve design operations for a cohesive and delightful product experience.

You may be fit for this role if:

• You have experience designing for Marketing, Commerce, or Workflow Automation products.
• You have a deep understanding of UX/UI design, human-computer interaction, and usability.
• You’re curious about how backend systems, machine learning, LLMs, and data pipelines work. While you’re not a developer, you’re able to propose design solutions that align with these technical aspects.
• You’re detail-oriented and passionate about creating meaningful interaction designs.
• You’re familiar with using AI in your design processes, whether validating ideas or improving workflows.
• You possess excellent communication skills and are adept at simplifying complex ideas.
• You’re highly organized and can manage time effectively to meet expectations.
• You’re proficient in Figma and keep your design files well-structured and easy to navigate.
• You are a Spanish or Portuguese native speaker and proficient in English.

What do we offer? 🥰

Unlimited PTO policy
Competitive rewards on the market range
Remote working is available (-+3 hours CT)
Flexible time (driven by results)
Start-up environment

International teamwork
You and nothing else limit your career here

We care,
We keep it simple,
We make it happen,
We strive for excellence.

At Yalo, we are dedicated to creating a workplace that embodies our core values: caring, initiative, excellence, and simplicity. We believe in the power of diversity and inclusivity, where everyone's unique perspectives, experiences, and talents contribute to our collective success. As we embrace and respect our differences, we strive to create something extraordinary for the benefit of all.
We are proud to be an Equal Opportunity Employer, providing equal opportunities to individuals regardless of race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, disability, protected veteran status, or any other legally protected characteristic. Our commitment to fairness and equality is a fundamental pillar of our company.

At Yalo, we uphold a culture of excellence. We constantly challenge ourselves to go above and beyond, delivering remarkable results and driving innovation. We encourage each team member to take initiative and make things happen, empowering them to bring their best ideas forward and contribute to our shared goals.