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Office Hospitality & Operations Coordinator

Mexico City, Mexico

Yalo

Hi! We’re Yalo! We’re on a mission to revolutionize how businesses sell in an omnichannel way with our intelligent sales platform and intelligent agents powered by cutting-edge AI. Imagine a world where businesses seamlessly connect with their customers across every channel—offering personalized experiences, anticipating needs, and delivering what they want with ease. That’s the reality we’re building at Yalo.

Born in Latin America and driven by its spirit of innovation, we’re transforming sales for businesses around the globe. From empowering businesses in emerging markets to helping enterprises scale intelligently, we’re redefining how companies engage with their customers and drive growth.

At Yalo, we believe the future of sales is personalized, omnichannel, intelligent, and conversational. Join us as we empower businesses to build stronger relationships and achieve remarkable results worldwide!

About the Role

We are looking for a highly organized, service-oriented Office Hospitality & Operations Coordinator who thrives in dynamic environments and is passionate about creating 5-star experiences for both internal teams and external guests. This person will play a key role in hosting clients and partners, ensuring smooth daily office operations, and supporting executive coordination where needed.

This role blends hospitality, logistics, and office management in a unique, high-impact way.

Key Responsibilities

 Hospitality & Guest Experience

  • Welcome, host, and deliver a world-class experience to customers, partners, and visitors to the Mexico City office
  • Coordinate logistics for visits: meeting spaces, refreshments, transportation, restaurant recommendations, etc.
  • Plan and support team events, lunches, offsites, and integration activities
  • Act as the concierge of the office, ensuring every visitor and team member feels at home

 Operational Excellence

  • Manage day-to-day office needs (supplies, cleaning services, maintenance, etc.)
  • Support legal/admin processes (permits, invoices, contractor coordination)
  • Collaborate with the People Team on office onboarding for new hires
  • Handle vendor relationships and office-related purchases

 Executive & Team Support

  • Occasionally assist senior leaders with calendar logistics, reservations, or coordination
  • Support with logistics during the Quarterly Business Reviews (QBRs) or executive visits

Ideal Profile

  • Background in hospitality or service industries, with a customer-first mindset
  • Comfortable being hands-on, no task too big or small
  • Fluent in English
  • Strong organizational and multitasking skills
  • Mature, proactive, and solutions-oriented
  • Passionate about creating high-touch experiences
  • Based in Mexico City and willing to work on-site full-time

What we offer?

  • Unlimited PTO policy
  • Competitive rewards on the market range
  • International teamwork
  • You and nothing else limit your career here

 

We care,

we keep it simple,

we make it happen,

and we strive for excellence.

At Yalo, we are dedicated to creating a workplace that embodies our core values: caring, initiative, excellence, and simplicity. We believe in the power of diversity and inclusivity, where everyone's unique perspectives, experiences, and talents contribute to our collective success. As we embrace and respect our differences, we strive to create something extraordinary for the benefit of all.
We are proud to be an Equal Opportunity Employer, providing equal opportunities to individuals regardless of race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, disability, protected veteran status, or any other legally protected characteristic. Our commitment to fairness and equality is a fundamental pillar of our company.


At Yalo, we uphold a culture of excellence. We constantly challenge ourselves to go above and beyond, delivering remarkable results and driving innovation. We encourage each team member to take initiative and make things happen, empowering them to bring their best ideas forward and contribute to our shared goals.

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