New

Senior Director, Product Management

Washington, D.C.

Yext (NYSE: YEXT) is the enterprise agentic marketing platform. Built on the world's most comprehensive structured data platform for local businesses, Yext gives brands and their partners the visibility intelligence to win every moment of discovery – across AI and traditional search. Yext's API-first architecture connects structured data to APIs, MCP servers, and generative interfaces, so partners and developers can build purpose-built experiences on the same infrastructure powering Yext's own products. Thousands of brands and digital marketing partners in financial services, healthcare, retail, hospitality, and food rely on Yext to manage, measure, and optimize visibility at scale. For more information, visit yext.com.

In modern MarTech, enterprises are drowning in fragmented channel tools. A multi-location brand (with 500 or 5,000 locations) buys one vendor for reviews, another for SMS, a third for local social, and another for email. The result? A disjointed brand voice, operational gridlock, and marketing teams manually swivel-chairing between dashboards.

Our Consumer Experience (CX) Portfolio encompasses Reviews, Social, Email, SMS, Campaigns, and Compliance/Supervision.

Our thesis for the Consumer Experience portfolio is: A brand's verified facts (its Knowledge Graph) and its marketing messages must orchestrate across every consumer touchpoint as a single, coordinated motion with customer feedback closing the loop.

We are looking for a Sr. Director of Product Management to take six distinct channel products and forge them into a unified, AI-orchestrated execution engine.

What You'll Do

You will own the product strategy, execution, and commercial growth for the entire Consumer Experience surface area.

  • Orchestrate the Unified Campaigns Engine: Transform Yext from a vendor selling siloed channel products into an indispensable platform where a campaign moment (a new location, a review trend, a local event) becomes coordinated execution across Email, SMS, Social, and Reviews. Build the "Campaigns" layer that makes that happen, powered by shared compliance rules and a single audience infrastructure.
  • Close the Consumer Feedback Loop: Pioneer the data loop where inbound consumer signals (reviews, survey responses, social replies) are converted into structured Knowledge Graph data that immediately sharpens and adapts outbound messaging.
  • Drive Commercial Expansion: Your success will be measured by transforming channel point-solutions into a cohesive platform that drives cross-sell and continues to lift Net Revenue Retention.
  • Lead and Coach: Lead an existing team of Product Managers and grow the bench. Make AI-native work the default: PMs prototype and validate with working models, without waiting on a designer.

How You Will Operate: The Leadership Profile

This is not a role for a consensus-seeker or a passive roadmap administrator. We are screening for three distinct leadership attributes:

1. Visionary Product Architecture

You don't wait for executives or enterprise customers to hand you a feature list. You look at market chaos, synthesize customer pain, and identify the non-obvious architecture that solves the root problem. You can establish and execute on a vision for your portfolio that stays aligned to the company and product direction. You know when to fund shared infrastructure before the products that need it exist.

2. Radical Agency

You do not wait for permission to fix broken workflows, sunset dead features, or make the call when teams disagree. You operate like the GM of your portfolio: naming the constraint, deciding, and owning the outcome.

3. High-Conviction Opinions

You bring a clear point of view on where enterprise software and customer engagement are heading. You hold that view before the data exists. You change your mind for evidence, not seniority. When you lose an argument, you commit, say what you still disagree with, and bring it back when the facts change.

  • Prioritization: You have the discipline to evaluate one-off feature requests critically, always protecting long-term platform scalability and cohesive user experience over short-term wins.
  • Collaborative Rigor: You partner deeply with technical and commercial leadership to debate architecture and strategy. You hold strong convictions and update them when the evidence changes: new data, technical constraints, or shifting market realities.

What You Have

  • Proven B2B SaaS Product Leader: You have managed and scaled multi-product B2B portfolios, ideally in MarTech, CRM, Customer Engagement, or Enterprise Data platforms.
  • Systems Thinker: You understand relational data, APIs, and modern AI/LLM retrieval layers. You can design products that scale
  • AI Product Judgment: You've shipped AI features into real workflows and designed for when they're wrong. You know what the model should not do.
  • Player-Coach & Talent Magnet: You have managed PMs, elevated their craft, and instilled an obsession with speed, customer discovery, and rapid prototyping.
  • Commercial Acumen: You understand packaging, pricing dynamics, and unit economics. You view product adoption through the lens of enterprise retention and expansion.


#LI-PV1

Pay ranges at Yext are established based on an analysis of salaries for positions with a similar level of accountability and impact in the relevant labor market. Salary levels are expected to change to reflect an employee’s job performance (results and impact) over time. Salaries at the time of hire are typically offered in the lower to middle of the above-referenced range in order to provide the opportunity to reflect performance-based increases over time. In addition to base salaries, employees at Yext are typically eligible for a comprehensive package of benefits including medical, dental and vision benefits; life insurance; short term and long-term disability; 401(k) retirement plan; and vacation and sick leave. Successful candidates may also be eligible for variable pay programs based on performance relative to goals and targets.


Annual Base Pay Range

$307,500 - $485,500 USD

Yext is an equal opportunity employer committed to building a results-driven, engaging culture where every employee has the opportunity to contribute to the success of the Company, perform at the highest possible level, and grow their skills and capabilities. Yext welcomes employees and applicants of all backgrounds and demographics, and does not engage in discrimination on the basis of any protected characteristic recognized under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The Company believes a broad variety of life experiences across the Yext team is critical to its mission to help every business in the world be visible everywhere customers search. By seeking out fresh perspectives and fostering a positive interview experience and employee experience, Yext can remain at the forefront of innovation, and better serve its customers. 

It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by applicable law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.

Security Alert

All legitimate Yext communications come from @yext.com email addresses. Messages from other domains (for example, @yext.team) are not authorized and are likely fraudulent. If you receive a message that seems suspicious, do not share personal information, click on links, or provide payment. Instead, please report the communication to security@yext.com.

Create a Job Alert

Interested in building your career at Yext? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Prospective Talent and Job Applicant Privacy Notice *

When you apply to a job on this site, any personal data you provide, or which is collected as part of this process, will be processed by the Yext company you have applied to (“Controller”) in order to manage its recruitment and hiring related activities. Under European data protection laws, your rights may include the right to access, port, erase, restrict, rectify or object to the processing of your personal data or where we rely on consent, the right to withdraw that consent. More details about our processing and your rights are set out in our Job Applicant Privacy Notice.

California Privacy Rights Notice for Job Applicants

Under the California Privacy Rights Act (“CPRA”), Yext is required to inform California residents who are our job applicants or prospective talent (together, “job applicants”) about the personal information we collect about you and the rights available to you. This notice contains disclosures required by the CPRA and applies only to personal information that is subject to the CPRA.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Yext’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 07/31/2029

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.