Quality Manager

At Y Soft, we’re seeking an experienced Quality Manager to lead and elevate quality across our electronics manufacturing operations.

Our production portfolio spans both our own print-management hardware - such as card readers and touchscreen terminals, developed and manufactured entirely in the Czech Republic - and customer products that range from cutting-edge VR headsets to smart waste-management devices. We partner with innovative tech startups, leveraging our deep expertise in prototyping and scaling to help transform their product ideas into reliable, high-quality mass production. 

We’re looking for an experienced professional who’s confident in their judgment, comfortable balancing standards with practical realities, and able to communicate clearly with decision-makers. 

If you’re interested in a role with real influence on product quality and customer satisfaction, this could be your next step. Our production facility is a close-knit team, yet our products reach customers worldwide, which brings both complexity and variety to the work.

 What you´ll do:

• Take full ownership of the entire quality process -  from defining best practices to driving continuous improvements and fostering a quality-driven culture.
• Maintain, develop, and refine our Quality Management System (QMS) in line with standards such as ISO 9001, ISO 27001, and other relevant frameworks.
• Manage internal and external audits, act as the key contact for auditors, and ensure timely closure of non-conformities.
• Oversee the global customer complaint and claim process -  from registration and root-cause analysis to implementing corrective and preventive actions and communicating with customers.
• Lead, support, and further develop our three-member Quality team.
• Collaborate closely with engineering, manufacturing, and business teams to ensure quality considerations are considered early in the product lifecycle.
• Monitor and analyse quality indicators (KPIs), propose improvements, and drive data-based decision-making. 

About you:

You bring a strong quality background and the ability to navigate a dynamic manufacturing environment. Specifically, you have: 

• Extensive experience with quality management systems in manufacturing.
• Strong knowledge of ISO 9001 standard, documentation control, audits, and complaint/claim resolution.
• Experience with root-cause analysis tools (e.g. 8D, FMEA, 5 WGY, Ishikawa etc.)
• Background in continuous improvement methodologies (Lean, Six Sigma, Kaizen) - even at a basic level.
• Strong communication skills - clear, confident, and adaptable to different audiences, from engineers to customers to leadership.
• Experience with leading and professional development of a team.
• Customer and business orientation -  you enjoy solving problems and understand how quality impacts both customer satisfaction and company goals.
• Ability to manage priorities, meet deadlines, and drive closure of actions.
• The confidence to make informed decisions, stand by them when needed, and offer pragmatic solutions that balance quality with operational realities.
• Comfort working with customers worldwide and teams across the company.
• Proficiency in Czech and English at least at the B2 level. 

We offer:

• 30 days of vacation
• 3 sick days 
• 12 days for education and self-development (Grow Days) + language education support 
• Meal allowances
• Hybrid working environment with a flexible schedule (combination of home and office work) 
• Cross-team collaboration with a great opportunity to learn new things and grow 
• Reward system for public speaking 
• Daily refreshment in office + community breakfasts
• Large parking area right next to the workplace
• Free use of a fully equipped hobby workshop, including 3D printers, lasers, and various machinery