Project Manager / Customer Success, EMEA

At Yugabyte, we are on a mission to become the default transactional database for enterprises building cloud-native applications. YugabyteDB is our PostgreSQL-compatible distributed database for cloud-native apps. Resilient, scalable, and flexible, it runs on any cloud and enables developers to become instantly productive using well-known APIs.We are looking for talented and driven people to join us on our ambitious mission and help us build a lasting and impactful company.The transactional database market is estimated to grow to $64B by 2025. YugabyteDB is cloud-native by design, has on-demand horizontal scalability, and supports geographical distribution of data using built-in replication. This means that we are well-positioned to meet market demand for geo-distributed, high-scale, high-performance workloads.

Join the Database Revolution at Yugabyte.

Modern applications need a cloud-native database that eliminates tradeoffs and silos. YugabyteDB retains the power and familiarity of PostgreSQL by pairing its trusted API with a precision-engineered, distributed, cloud-native architecture. Even better, it’s 100% open source. Many of the world's leading enterprises are migrating from legacy RDBMSs (like Oracle, SQL Server, and DB2) to YugabyteDB, to meet their mission-critical app demands.

The Role

We seek a proactive, tenacious technical manager to join our EMEA team. The ideal candidate will be hands-on in managing account tasks and activities.  Whilst also managing customer or internal escalations. You will be expected to see technical issues to resolution by harnessing the strong technical team behind you. You will not be expected to own any technical decisions, but you will be expected to own the planning, tracking and driving forward of those decisions.

Responsibilities

• You will be accountable for planning, tracking, and managing customer and team member tasks, such as 
• Customer database migration project plans, professional services statements of work and ad-hoc tasks 
• Team members active escalations, active work items and ad-hoc tasks 
• You will make well-presented customer-facing presentations, gathering the required input from the technical team 
• You would manage customer expectations of internal product roadmap deliverables. 
• You would manage customer health, maintain strong customer relationships
• You will be expected to drive internal and external technical tasks; this could be from driving a major incident to resolution or ensuring a low-risk change goes to plan.
• You would be considered accountable for open incidents and escalations on customer accounts and would drive internal teams to resolve.   The internal engineering and product teams are geographically distributed.

Requirements

• 5+ years of experience as a technical account manager, technical project manager, and technical customer services manager.  Or you have a strong database administration or engineering background and are looking to take a technical manager role.
• Excellent communication and presentation skills
• Fluent in English
• Understand database production operations (incident management, change management, problem management) and the vendor-supplier relationship.
• You have experience of being accountable for technical escalations
• You have an awareness of SQL databases

Why Join Us?

Yugabyte is at the forefront of database technology, offering a unique opportunity to work with some of the brightest minds in the field. We’re committed to our employees' growth and well-being, providing competitive salaries, comprehensive benefits, and a flexible, supportive work environment. Join us in our mission to revolutionize data management across the globe.

How to Apply

Please submit your CV along with a cover letter explaining why you’re the perfect fit for this role and how you can contribute to the success of our customers using YugabyteDB.

We look forward to hearing from you!