Technical Support Engineer APJ

At Yugabyte, we are on a mission to become the default transactional database for enterprises building cloud-native applications. YugabyteDB is our PostgreSQL-compatible distributed database for cloud-native apps. Resilient, scalable, and flexible, it runs on any cloud and enables developers to become instantly productive using well-known APIs.We are looking for talented and driven people to join us on our ambitious mission and help us build a lasting and impactful company.The transactional database market is estimated to grow to $64B by 2025. YugabyteDB is cloud-native by design, has on-demand horizontal scalability, and supports geographical distribution of data using built-in replication. This means that we are well-positioned to meet market demand for geo-distributed, high-scale, high-performance workloads.

Join the Database Revolution at Yugabyte.

Modern applications need a cloud-native database that eliminates tradeoffs and silos. YugabyteDB retains the power and familiarity of PostgreSQL by pairing its trusted API with a precision-engineered, distributed, cloud-native architecture. Even better, it’s 100% open source. Many of the world's leading enterprises are migrating from legacy RDBMSs (like Oracle, SQL Server, and DB2) to YugabyteDB, to meet their mission-critical app demands.

Job Title: Technical Support Engineer
Location: Pune (40% Work from Office)

About Yugabyte
Yugabyte is the company behind YugabyteDB, the open-source, high-performance, distributed SQL database for powering global, internet-scale applications. We are passionate about delivering exceptional customer experiences while advancing the boundaries of database technology.

Role Overview
We are seeking a Technical Support Engineer to join our growing Customer Support organization. While prior support experience is valuable, it is not a strict requirement — we’re looking for individuals with strong technical aptitude, problem-solving skills, and the right mindset to learn and thrive in a customer-focused support culture.

The ideal candidate will work collaboratively with customers to troubleshoot issues, guide them through technical challenges, and ensure they get the most out of YugabyteDB. 

Key Responsibilities

• Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB.
• Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations.
• Collaborate closely with Engineering, Product, and Documentation teams to ensure customer needs are addressed effectively.
• Maintain detailed case documentation and follow established support processes.
• Contribute to knowledge base articles and support tools to enhance self-service capabilities for customers.
• Continuously learn new technologies and expand your understanding of Yugabyte’s ecosystem.
• Participate in a global on-call rotation, providing after-hours and Week-off support when assigned.
  
  

What We’re Looking For

• Experience: 3-5 years of industry experience in a technical role. 
• Strong technical foundation in at least two of the following: databases, distributed systems, cloud platforms (AWS, GCP, Azure), Linux/Unix administration, or programming/scripting (Python, Bash, Java, etc.).
• Excellent problem-solving and analytical skills, with the ability to learn new systems quickly.
• Strong communication skills — both written and verbal — to interact effectively with technical and non-technical audiences.
• Proactive, customer-first mindset, with patience and persistence when resolving issues.
• Ability to work independently in a fully remote environment while collaborating across global teams.
• Logistics & Schedule
• Location: Baner, Pune.
• Work Model: This is a hybrid role requiring you to work from the office 2 days per week (40%).
• Work Hours: This position is aligned with early morning IST hours.
• Weekend Schedule: This role requires weekend coverage. You will have two fixed, consecutive weekdays off (e.g., Tuesday-Wednesday).
  
  

Nice to Have (but not required)

• Experience in a technical support, customer success, or DevOps/SRE role.
  
  
• Familiarity with open-source software and community-driven projects.
  
  
• Knowledge of PostgreSQL or other relational databases.
  
  

Why Join Us?

• Work on cutting-edge database technology used by top enterprises worldwide.
  
  
• Collaborative, growth-oriented team culture that values learning and innovation.
  
  
• Flexible remote work environment with strong work-life balance.
  
  
• Competitive compensation and benefits.