Back to jobs

Manager, Cloud Operations

Ottawa

Who we are

Founded in 2002, Zafin offers a SaaS product and pricing platform that simplifies core modernization for top banks worldwide. Our platform enables business users to work collaboratively to design and manage pricing, products, and packages, while technologists streamline core banking systems. 

With Zafin, banks accelerate time to market for new products and offers while lowering the cost of change and achieving tangible business and risk outcomes. The Zafin platform increases business agility while enabling personalized pricing and dynamic responses to evolving customer and market needs. 

Zafin is headquartered in Vancouver, Canada, with offices and customers around the globe including ING, CIBC, HSBC, Wells Fargo, PNC, and ANZ. Zafin is proud to be recognized as a top employer and certified Great Place to Work® in Canada, India and the UK.  

We are seeking a highly skilled and motivated Manager, Cloud Operations to lead and optimize our Azure cloud infrastructure and services. This role is critical in ensuring the scalability, reliability, and security of our cloud environments while driving operational excellence. The ideal candidate will have a deep understanding of cloud architectures, automation, and best-in-class operational practices. 

Job Responsibilities: 

  • Lead the Cloud Operations team to ensure high availability, performance, and security of cloud-based applications and services. 
  • Develop and execute a strategic roadmap for cloud operations, aligning with business objectives. 
  • Oversee incident management, disaster recovery, and business continuity strategies for cloud environments to support and align efforts to meet customer needs. 
  • Drive automation and infrastructure-as-code (IaC) adoption to improve efficiency and reduce operational overhead. 
  • Optimize cloud cost management and governance to ensure cost-effective usage of resources. 
  • Collaborate with security, compliance, and IT teams to enforce best practices and regulatory requirements. 
  • Establish and monitor KPIs, SLAs, and performance metrics to continuously improve service delivery. 
  • Provide leadership, mentorship, and development opportunities for a team of cloud engineers and operations professionals. 
  • Communicate proactively with customers and internal team members to deliver business value as a part of daily work management.
  • Stay up to date with emerging technologies, trends, and industry best practices to drive innovation. 

Minimum Required Technical Skills and Qualifications:

  • Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field. 
  • Certifications on cloud technologies 
  • Industry accepted certifications in management space 
  • Domain knowledge of banking and financial institutions and/or large enterprise IT environment is desirable 
  • 10+ years of experience in IT operations with at least 5 years focused on cloud services. 
  • Proven experience in managing cloud environments (AWS or Azure) at an enterprise scale. 
  • Strong understanding of automation tools (Terraform, Ansible, CloudFormation) and CI/CD pipelines. 
  • Hands-on experience with monitoring, logging, and observability tools (Datadog, Splunk, Prometheus, Azure Monitoring etc.). 
  • Deep knowledge of networking, security best practices, and compliance frameworks (ISO, SOC2, NIST, etc.). 
  • Strong leadership and team management skills with experience in developing high-performing teams. 
  • Excellent problem-solving skills with a proactive approach to operational challenges. 
  • Strong communication and stakeholder management skills. 

Minimum Soft Skills: 

  • Customer facing skills : Connect, Engage, Listen, Explain, Facilitate, Coordinate, Follow-through 
  • Strong, clear and concise written and verbal communication skills 
  • Ability to communicate effectively at all levels of the organization 
  • Strong interpersonal skills and can foster team collaboration. 
  • Ability to negotiate and convince 
  • Ability to identify innovative solutions to problems  
  • Out of the box thinking approach 
  • Ability to conceptualize and articulate new approaches and solutions 
  • Ability to collaborate and communicate to achieve positive outcomes 
  • Detail-oriented 
  • Strong ability to prioritize and meet deadlines 
  • Able to work under stress and conflicting timelines, when necessary 
  • Pro-active and has a strong desire to learn. 
  • Self-driven, high enthusiasm and ambition to succeed 

 

What’s in it for you

Joining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Want to learn more about what you can look forward to during your career with us? Visit our careers site and our openings: zafin.com/careers

Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. 

Zafin is committed to protecting the privacy and security of the personal information collected from all applicants throughout the recruitment process. The methods by which Zafin contains uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafin’s privacy policy at https://zafin.com/privacy-notice/. By submitting a job application, you confirm that you agree to the processing of your personal data by Zafin described in the candidate privacy notice.

Create a Job Alert

Interested in building your career at Zafin? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Zafin’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.