People & Culture Program Specialist - Talent Management

The world’s top banks use Zafin’s integrated platform to drive transformative customer value. Powered by an innovative AI-powered architecture, Zafin’s platform seamlessly unifies data from across the enterprise to accelerate product and pricing innovation, automate deal management and billing, and create personalized customer offerings that drive expansion and loyalty. 

Zafin empowers banks to drive sustainable growth, strengthen their market position, and define the future of banking centered around customer value. 

Job Summary

The People & Culture Program Specialist is responsible for leading the design, development, and execution of both new and existing People & Culture programs across key domains. This job drives end-to-end program ownership, ensuring initiatives are scalable, impactful, and aligned with organizational priorities.

As a contributor, they partner closely with stakeholders across the business and P&C to deliver best-in-class programs, enhance employee experience, and continuously improve processes through data-driven insights and strategic thinking.

Key Responsibilities

Program Design & Delivery

• Lead the end-to-end development of new P&C programs and strategic initiatives (including pilot programs), from ideation and requirements gathering through to design, implementation, and launch
• Own and manage ongoing programs, ensuring effective coordination, communication, and execution of recurring activities
• Drive continuous improvement across programs, establishing and evolving best-in-class standards at a regional and global level
• Translate business needs into structured, scalable program frameworks and actionable plans

Program Portfolio Ownership

• Design, deliver, and continuously enhance global talent management programs in partnership with regional and global talent management teams, including:
  • Rewards and Recognition programs
  • Performance Management (e.g., talent assessments, quarterly reviews, 360 feedback)
  • Employee engagement initiatives (e.g., GPTW, DEI programs) in collaboration with the Talent Management team
  • Learning and development - Manager and employee training initiatives as it relates to P&C subject matter
• Reinforce manager capability through structured programming and tools that support performance and development conversations

Stakeholder Collaboration & Change Management

• Partner across P&C and the broader business to support initiatives outside of direct ownership, contributing to communication strategies, content development, and change management plans
• Collaborate with subject matter experts (SMEs) to shape program direction, gather insights, and ensure alignment with P&C strategy
• Act as a trusted advisor to stakeholders by providing guidance on program design, execution, and continuous improvement

Measurement & Insights

• Define success metrics and evaluate the effectiveness of programs using data and feedback
• Leverage reporting and analytics to generate insights, inform decision-making, and enhance program outcomes
• Identify trends and recommend improvements to increase engagement, efficiency, and impact

Employee & Manager Support

• Manage and resolve complex (Tier 3) employee and manager inquiries related to your domain(s), in collaboration with the talent management and advisory team

Working Relationships

• Collaborates cross-functionally within P&C and across the business to gather input, test solutions, and drive alignment
• Works closely with internal team members and SMEs to inform program design and execution, and provide direction to utilized team members
• Engages global and regional stakeholders to ensure effective program delivery and adoption

What Makes This Job Exciting?

• Opportunity to build and shape programs from inception to implementation
• Exposure to multiple P&C domains with the ability to develop deep expertise
• High level of ownership and impact on employee experience and organizational effectiveness
• Collaborative environment with opportunities to influence and drive meaningful change

Technical Skills

• Post-secondary degree/diploma in Human Reources or a related field
• CHRP, or equivalent certification(s)
• Proven track record of progressive experience in Human Resources
• Strong project and program management capabilities
• Proficiency in MS Office suite of products with extensive use of Power Point and MS Excel
• Experience with reporting, analytics, and data-driven decision-making
• Solid understanding of change management principles and concepts
• HR expertise across multiple domains (e.g., talent/career management, performance, engagement, rewards and recognitions, L&D)
• Tech-curious - Openness and curiosity to utilize AI technology to create efficiencies

Nice to Have Skills

• Project management tools
• Utilization of AI-driven tools and technology, with an interest in “vibe coding”
• Experience with Global Mobility and relocation protocols and procedures
• Prior experience in advisory either in a Sr. Generalist or HR Business Partner capacity

Core Competencies

• Excellent communication skills (written, verbal, and listening)
• Strong ability to self-manage and lead initiatives with minimal oversight
• Highly organized with exceptional planning and prioritization skills
• Customer-focused with a strong sense of urgency and accountability
• Strategic thinker with the ability to translate big-picture goals into actionable plans
• Strong intuition to lead discovery and associate business objectives with P&C needs

Additional Job Details

• Expected Salary Range: $70,000 - $110,000
• Vacancy Status: Open Position to be filled
• Mode of Work: Hybrid
• Use of AI: Zafin may use Artificial Intelligence (AI) and/or other forms of automated technology to screen and/or assess applicants for this position. Zafin will not utilize AI for conducting interviews and/or making hiring decisions. 

 

What’s in it for you

Joining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Want to learn more about what you can look forward to during your career with us? Visit our careers site and our openings: zafin.com/careers

Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. 

Zafin is committed to protecting the privacy and security of the personal information collected from all applicants throughout the recruitment process. The methods by which Zafin contains uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafin’s privacy policy at https://zafin.com/privacy-notice/. By submitting a job application, you confirm that you agree to the processing of your personal data by Zafin described in the candidate privacy notice.