Community & Support Associate

About Zencoder

Zencoder is building the next generation of AI coding agents — advanced tools that supercharge developer workflows and elevate engineering impact. Our mission is to transform how software is built by equipping developers with AI-powered tools that boost productivity, improve code quality, and unlock creativity.

Our product integrates seamlessly with JetBrains IDEs and VS Code, helping developers generate, refactor, and repair code. It includes fast and intelligent AI code completion, and our agents can independently perform tasks like running shell commands or searching the web to assist with coding and debugging. We're especially proud of our proprietary Repo Grokking™ technology, which enables our AI agents to deeply understand your entire codebase, providing the strongest contextual understanding on the market. Zencoder also connects with 20+ popular tools like Jira, Sentry, GitHub, and GitLab, making it the most integrated AI coding solution available.

This is just a small part of what Zencoder is all about. There’s much more to discover — and we’re just getting started.

The Opportunity

We’re looking for a community-driven, tech-savvy Community & Support Associate to nurture and grow Zencoder’s developer communities across Slack, Discord, X and Reddit. You’ll be the front line for developer engagement—facilitating conversations, troubleshooting issues, and amplifying community voices. This role blends support and community to ensure devs feel heard, supported & inspired.

This is a unique opportunity to join an early-stage company led by the founder of a unicorn startup, Andrew Filev, and help scale it into a thriving, innovative business. You’ll be a part of the team that ships AI products, shaping the future of software development and unlocking the creative potential of brilliant minds.

Key Responsibilities

Community Management

• Moderate and manage Slack, Discord, and Reddit groups to ensure safe, constructive conversations.
• Track engagement metrics and community health; report insights to GTM and product teams.
• Drive participation with AMAs, polls, challenges, and spotlighting community projects.
• Grow membership by building partnerships with open-source contributors and dev communities.
• Organize virtual community events—office hours, workshops, or hack sessions.

Developer Support

• Provide timely first-line support in community channels, triaging issues to product/engineering.
• Maintain a living FAQ and knowledge base with recurring questions and solutions.
• Act as the “voice of the developer” by routing feedback into product & engineering.

Content & Engagement

• Draft quick-hit content: announcements, patch notes, community updates.
• Amplify user-generated content (tutorials, blogs, demos) across Zencoder’s communities.
• Collaborate with DevRels/Marketing to seed discussions around features, agents, & integrations.
• Encourage contributions to Zencoder’s Zen Agents Marketplace and highlight top creators.

Essential Qualifications

Community & Support Skills

• 3 years of experience moderating or managing online developer communities.
• Strong empathy & communication skills; can de-escalate conflict while keeping engagement high.
• Familiarity with support workflows (ticketing systems, FAQs, handoffs to engineering).

Technical Comfort

• Comfortable reading/writing basic code (JavaScript, Python, etc.), understands dev pain points.
• Familiarity with GitHub, VS Code, JetBrains, Slack bots, Discord moderation tools.

Mindset: 

• Growth mindset, learner, Self-starter who thrives in fast-moving environments. Genuine passion for helping developers succeed, finds new ways to spark conversations and build trust with devs. 

Hiring Exercise

This is a highly competitive role, and as part of the selection process, applicants will be required to complete a Hiring Exercise.

This exercise is designed to assess how you would handle real-world situations at Zencoder, where community, support, and developer experience intersect. Please keep your answers concise but thoughtful. We’re not looking for perfection — we want to see your instincts, approach, and communication style.

Here’s the detailed Hiring Exercise description.

Why Join For Good AI?

• Impact: Gen AI will change how companies develop software in the next two years. Be at the frontier of that AI work, building a category-leading product in a huge market. You will have an everyday opportunity to innovate.
• Growth potential: Thrive in a high-growth AI startup combining personal and career growth.
• High Talent Density: Collaborate daily with our team of top-notch engineers and our founder, Andrew Filev.
• Flexibility: We hire globally, prioritizing talent over location. Work where you’re most productive and comfortable.

Zencoder is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.