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Manager, Information Technology

US

Who We Are

Born from a mission to make prescription eyewear affordable and accessible to everyone, Zenni Optical has been changing the way people see the world since 2003. With complete prescription pairs for adults and kids starting at under $10, we’ve grown into a global brand with over 51 million pairs of glasses sold — and counting!

Based in the San Francisco Bay Area, we're proud to be the Official Eyewear of the San Francisco 49ers, Boston Celtics, Monster Jam, Ghost Gaming, TSM, Major League Pickleball and more. We've also partnered with tastemakers and designers like Chase Stokes, Jrue Holiday, and George and Claire Kittle to bring our brand to life in bold, meaningful ways.

Innovation is at the heart of everything we do at Zenni — from our revolutionary EyeQLenz™ with Zenni ID Guard™  glasses to our cutting-edge VR Vision Screener, we're constantly exploring new ways to improve vision and enhance lives. For more information, please visit zenni.com/press.

Candidate safety is important to us. Please note that all official communication will only be sent from @zennioptical.com addresses.

About the Role:

We are hiring a Manager, Information Technology to lead a team of eight and report directly to the Sr. Director of Security & Infrastructure. The team includes Systems Administrators, Network Administrators, a Database Administrator, a Security Analyst, and Helpdesk Technicians, with members based in Novato, CA; Obetz, OH; and Makati, Philippines.

IT plays a vital role in our mission by ensuring the reliability of the systems, data, and infrastructure that support manufacturing, e-commerce, and customer service, enabling us to deliver high-quality, affordable eyewear at scale.

This position requires on-site presence Monday through Friday, 8:00 a.m. to 5:00 p.m., at our or Obetz, OH, location with an occasional need for on-call, as necessary.

Responsibilities:

Database Administration Oversight

  • Guide and support team members managing SQL Server and MySQL environments
  • Ensure performance, integrity, and backup/recovery practices are maintained

Helpdesk Support Leadership

  • Oversee the helpdesk team and ensure timely, high-quality technical support.
  • Develop training materials and improve support workflows

Network Administration Management

  • Supervise the design, configuration, and monitoring of network infrastructure.
  • Ensure uptime, security, and performance across all networking components

System Administration Direction

  • Manage team responsibilities across Microsoft AD, Azure AD, Windows/Linux/Mac systems.
  • Ensure proper patching, access controls, and system health across environments.

Security & Compliance Governance

  • Lead audits, risk assessments, and compliance initiatives
  • Maintain policies and standards for data protection and regulatory alignment

Strategic IT Leadership

  • Set direction and roadmap for IT infrastructure and systems
  • Lead cross-functional projects that align technology with business goals
  • Review architectural designs and process documentation for consistency and scalability

Basic Qualifications:

  • 8+ years of progressive IT experience, including 3+ years in a leadership or managerial role
  • Proven ability to oversee teams responsible for:
    • Database administration (SQL Server, MySQL)
    • Helpdesk support and technical training
    • Network infrastructure (Fortinet, Cisco, DNS, DHCP, VPNs)System administration (Windows Server, Linux/macOS, AD, Azure AD)
    • Security and compliance (policy enforcement, audit readiness, risk management)
  • Experience managing cloud environments (AWS, GCP, Azure)
  • Strong project management skills with experience leading cross-functional IT initiatives
  • Excellent verbal and written communication, team leadership, and stakeholder engagement skills

Preferred Qualifications:

  • Bachelor’s degree in Computer Science, Information Systems, or related field
  • Experience with:
    • Microsoft technologies: AAD Connect, SCCM, Exchange Online, SharePoint
    • Virtualization platforms such as VMware vSphere
    • Collaboration tools (Microsoft 365, Teams, Zoom, Slack)
    • IT process documentation and architectural diagramming
  • Familiarity with Agile, Scrum, or hybrid project methodologies
  • Background in process improvement, automation, and IT strategy development
  • Demonstrated success managing IT in a fast-paced or start-up environment

U.S. Perks & Benefits:

  • Annual Bonus Program
  • Healthcare: 100% premiums covered for medical, dental, and vision for employees (50% for dependents)
  • Basic Life and AD&D with option for additional voluntary coverage
  • Short and long term disability coverage
  • 401k with up to 4% match
  • EAP and Spring Health that gives you and dependents access to free therapy and coaching
  • Free access for you and your family to our digital wellness platform - Wellness Coach
  • Generous PTO in addition to our Week of Zen - the time between Christmas and New Year’s to relax and recuperate
  • Fully Paid Parental Leave - 16 weeks for birthing and non-birthing parents
  • Family forming & fertility support and services through Maven
  • Annual Zenni Gift Card - to use towards our products!

Compensation

In addition to other forms of compensation like perks and benefits, the estimated range for this role is $125,000 - $145,000. The final offer will be determined based on permissible, non-discriminatory factors such as skill set, experience, geographical location, market conditions, and other organizational needs. The Company reserves the right to change, modify, or revisit the salary range for various reasons including business needs.

 

We look forward to hearing from you!

We strive to build a diverse team of individuals with a broad range of experience and perspectives. We encourage you to apply even if you don’t feel you meet all the qualifications.

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