Lead - System Administrator

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

Job Summary: As a Lead System Administrator, you will lead the design, implementation, and maintenance of the organization's IT infrastructure. You will collaborate with senior IT experts and business stakeholders to ensure the optimal performance, security, and compliance of systems, networks, and applications. Additionally, you will mentor junior administrators, develop strategic IT initiatives, and drive continuous improvement in IT operations.

Responsibilities:

System Administration:

• Lead server installation, configuration, and maintenance on Virtualization & Operating Systems.
• Provide advanced troubleshooting for Endpoint OS & Hardware.
• Oversee Entera administration and Group policy deployment.
• Develop automation scripts / leveraging AI to streamline tasks.
• Ensure high availability and disaster recovery for critical systems.
• Administer Microsoft 365 (M365) services and manage enterprise software licenses.
• Push patches, upgrades, drivers and software to endpoints.

Network & Security Administration:

• Design, implement, and migrate networks (Aruba, Cisco, Ruckus), resolving Wi-Fi and authentication issues.
• Develop and implement Firewall solutions, manage VPNs, and administer office Wi-Fi.
• Fix non-compliance issues in Intune, remove conflicting rules, and implement best practices in Palo Alto, Defender, and Intune.
• Conduct security assessments, enforce policies, and manage SonicWall and Palo Alto GlobalProtect.
• Implement and manage Defender and Data Loss Prevention (DLP) solutions.

Infrastructure Reliability Engineering:

• Design and implement monitoring and alerting solutions.
• Conduct root cause analysis and implement preventive measures.
• Optimize system performance and scalability.
• Collaborate with stakeholder teams for seamless deployment and operation.
• Set up alerts and correlate logs using SIEM tools.
• Review logs for compliance.

Documentation:

• Develop comprehensive documentation for projects.
• Identify issues, write clear instructions, and use visual aids.
• Regularly update playbooks.

Requirements:

• Bachelor's degree in a related field or equivalent work experience.
• Minimum 10+ years of experience in IT system and network administration.
• Extensive experience in Active Directory, Azure & M365.
• Hands-on experience in Aruba, SIEM, Palo Alto Global Protect, Firewall.
• Proficient in system and network administration tasks.
• Strong troubleshooting, excellent communication, problem-solving, and teamwork skills.
• Knowledge of security best practices and protocols.
• Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• Proven ability to lead and manage technical projects, ensuring timely delivery and adherence to quality standards.
• Strong analytical and problem-solving skills, with a focus on continuous improvement and innovation.
• Ability to work effectively in a fast-paced, dynamic environment, managing multiple priorities and deadlines.

Certifications:

• Microsoft Certified: MS-100, MS-500, AZ-500, AZ-900.
• Microsoft Certified Systems Administrator (MCSA).
• Cisco Certified Network Associate (CCNA).
• Microsoft SC-100, MD-100.

Why Zenoti?

• Be part of an innovative company that is revolutionizing the wellness and beauty industry. 
• Work with a dynamic and diverse team that values collaboration, creativity, and growth. 
• Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. 
• Attractive compensation. 
• Medical coverage for yourself and your immediate family. 
• Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.  
• Regular social activities, and opportunities to give back through social work and community initiatives.

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.