Sr System Administrator

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

Read more about our marquee customer event Innergize at Innergize 2024

Job Summary: As a System Administrator Level 2, your role is to install, configure, maintain, and support the IT infrastructure of the organization. You will collaborate with other IT experts and end-users to ensure the smooth operation of systems, networks, applications, and compliance. You will also troubleshoot issues, perform backups, document procedures, and provide training as needed.

Responsibilities:

System Administration:

• Perform server installation, configuration, and maintenance tasks on Windows-2012\2016\2022
• Strong knowledge on troubleshooting the Windows 10 & 11
• Hands-on experience on On-prem AD and Group policy deployment.
• Strong knowledge of Azure-AD and on-prem active directory integration.

Network Administration:

• Implemented, configured and migrated Aruba, Cisco and Ruckus networks.

• Troubleshoot Wi-Fi and authentication issues with expertise.

• Designed and implemented Firewall solutions with advanced skills.

• Configured and managed ISPEC VPN and Global Protect VPN with expert knowledge.

User Support:

• Provide technical support to end-users and resolve hardware, software, and application issues.
• Assist in the setup and configuration of desktops, laptops, and mobile devices.
• Manage user accounts, permissions, and access rights.
• Ensuring timely and effective resolution of user issues as per the company SLA’s

Security:

• Have strong knowledge on how to fix the non-compliance issue in Intune
• Identify and remove the conflicting rules and unnecessary configurations from the firewall and Intune
• Implement the best practices in Palo Alto, Defender for security, compliance and Intune

Backup and Recovery:

• Implement and manage backup and recovery solutions using Commvault, VM-Ware backup.
• Test and verify data backups to ensure data integrity and availability.

Documentation:

• Strong documentation skills for the project plan, design, and implementation.

• Identify the known issues and their root causes, Write clear and concise instructions for each issue, Use screenshots, diagrams, or videos to illustrate the steps, Update the playbooks regularly based on feedback and new information.

Collaboration:

• Build rapport and trust with various business stakeholders within the organization.
• Provide self-directed learning opportunities for the team to enhance their technical competencies.

Monitoring and Reporting:

• Able to set up alerts for various scenarios and notify the IT team to work proactively.
• Proficient in log correlation across all devices using SIEM tools.
• Review the logs as per the compliance programs or requirements.

Requirements:

• Bachelor's degree in a related field or equivalent work experience.
• Proven experience in Active Directory, Azure, Exchange, and AWS.
• Hands-on experience in Aruba, SIEM, Palo Alto Global Protect, Firewall
• Proficient in system and network administration tasks.
• Should also have Strong troubleshooting, excellent communication, problem-solving and teamwork skills.
• Knowledge of security best practices and protocols.

Certifications:

• Microsoft Certified: MS-100, MS-500, AZ-500, AZ-900
• Microsoft Certified Systems Administrator (MCSA)
• Cisco Certified Network Associate (CCNA).
• Microsoft SC-100, MD-100
• CompTIA Network+(Optional)

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.