Director - Application Performance Engineering

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

Read more about our marquee customer event Innergize at Innergize 2024

Our products are built on Windows .NET and SQL Server and managed in AWS. Our web UX stack is built on jQuery and some areas use AngularJS. Our middle tier is in C# and we build our infrastructure on an extensive set of Restful APIs. We build native iOS and Android apps, and are starting to leverage Flutter and Dart. For select infrastructure components we use Python extensively, and use Tableau for analytics dashboards. We use Redshift, Aurora, Redis Elasticache, Lambda, and other AWS products to build and manage our complete service, moving towards serverless components. We deal with billions of API calls, millions of records in databases, and terabytes of data to be managed with all services we build that must run 24x7 at 99.99% availability.  

Key Responsibilities:

• Performance Optimization: Lead the design and implementation of performance tuning strategies for our .NET-based product and the underlying SQL Server databases. Utilize tools and techniques to analyze and enhance application performance, reducing latency and improving response times.
• Technical Leadership: Guide and mentor a team of performance engineers, providing technical direction and fostering a culture of continuous improvement. Collaborate with developers, QA engineers, and infrastructure teams to identify and resolve performance bottlenecks.
• Monitoring and Analytics: Implement and manage performance monitoring solutions on AWS to track application and database performance metrics. Analyze performance data and logs to identify trends, potential issues, and areas for improvement.
• Scalability and Reliability: Develop strategies to ensure that product can scale effectively to meet growing user demands. Collaborate with SRE on capacity planning and disaster recovery strategies to maintain high availability and reliability.
• Performance Testing: Oversee the development and execution of performance testing plans, including load testing, single user testing, and benchmarking. Ensure that performance requirements are met throughout the development lifecycle and be responsible for certifying release from a performance stand point.
• Stakeholder Communication: Communicate with Leadership team and provide regular updates on performance metrics, issues, and improvements. Be able to communicate and work with customers on on-going performance issues.

Required Skills and Experience:

• Expertise in .NET: Extensive experience with .NET Framework and .NET Core, including application performance tuning, memory management, microservices architecture
• Advanced SQL Server Knowledge: In-depth understanding of SQL Server performance tuning, query optimization, indexing strategies, and database design.
• AWS Proficiency: Hands-on experience with AWS services related to performance monitoring and optimization, including CloudWatch, RDS, and EC2. Familiarity with AWS performance best practices.
• Performance Monitoring Tools: Proficiency in using performance monitoring and profiling tools such as New Relic, Dynatrace, AppDynamics, or similar. Should be able to use NRQL(or similar) to query the performance logs to isolate  the problem areas and clients.
• Leadership Skills: Proven experience in leading and managing a small team of performance engineers. Strong interpersonal skills with the ability to mentor and motivate team members.
• Design and      Analytical Skills: Excellent problem-solving skills with the ability to analyze complex performance issues and develop effective solutions. Should be able to evaluate designs for scale and offer solutions.
• Communication Skills: Strong written and verbal communication skills, with the ability to convey technical information clearly to both technical and non-technical stakeholders. 
•  

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.