Director - Engineering (Database)

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

Read more about our marquee customer event Innergize at Innergize 2024

What will I be doing?

• You will be leading Zenoti's DB infrastruture team to enhance / build world class DB infrastructure for the Zenoti product. You should be a great manager and a great team builder. You also need to be an excellent recruiter, communicator and issue resolver. Your job is to make sure everyone in your team is successful in getting their job done, and bring transparency to the process.
• Manage the technical and architectural evolution of Zenoti database supporting the customer onboarding infrastructure and Zenoti product functionality.
• Collaborate with cross-functional teams, including product and operations, to deliver high-quality, reliable and scalable software solutions.
• Building cloud based scalable solutions that run at optimal costs
• Develop and execute strategies for improving system performance, scalability, and reliability. DB migrations between different RDBMS systems (MS SQL, Postgres)
• Ensure best practices in software architecture, cloud infrastructure, and data security are adhered to.
• Provide mentorship and guidance to the engineering team, fostering a culture of continuous learning and growth.
• Own end-to-end delivery of key projects, ensuring alignment with business objectives.
• Lead and build the engineering team, driving innovation, efficiency, and excellence in software development practices.
• Recognize and reward employees to ensure they are unblocked to deliver on the roadmap
• Identify and mitigate potential risks related to infrastructure development and deployment.
• Be proud of what you work on, obsess about the quality of the work you produce

What skills do I need?

• 15+ years of experience in software development in product companies
• 7+ years of recent experience in building reliable, available, scalable and performant DB infrastructure components in SaaS applications
• Hands-on experience in database administration and performance tuning.
• Deep understanding of design principles and design patterns in building SaaS applications to work with data and processing data at scale
• Willing to be handson with coding, design and architecture
• Forward-thinking and ability to develop a long-term strategy for infrastructure development aligned with business goals.
• Keen business sense and demonstrated ability to partner to work with multiple stakeholders and deliver business results
• Understanding of financial management in the context FinOps to optimize costs and resource allocation.
• Expertise in databases, with a focus on MS SQL, Postgres, Document DB and other NO SQL databases.
• Experience leading database migrations from traditional relational databases to open source solutions Postgres.
• Deeper understanding of AWS solution architecture, modern DevOps practices, CI/CD processes and tools will be an added advantage
• Excellent knowledge of microservices architecture, distributed systems, and API-driven development.
• Ability to manage multiple priorities and deliver in a fast-paced environment.
• Strong logical, analytical and problem-solving skills
• Excellent communication skills and ability to work across multiple disciplines and functions. Communicating with technical and non-technical stakeholders, conveying complex ideas in a clear and concise manner.
• Strong customer empathy and ability to handle customers sensitively in escalated situations
• Can work in a fast paced, ever changing, start-up environment

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.