Sr. Technical Writer

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

Read more about our marquee customer event Innergize at Innergize 2024

What’s the opportunity? 

Are you passionate about delivering top-notch help solutions in a dynamic, fast-paced environment? If so, Zenoti is looking for you! We need a Sr. Technical Writer to work on a variety of content, including UX writing (reviewing UI text), traditional technical writing (help center articles, release notes), and cutting-edge writing for generative AI bots. 

Even if you don’t have experience in all these areas, but the thought excites you and you're willing to adapt, we encourage you to apply. 

What will you be doing? 

• Ask plenty of relevant questions to SMEs, so you understand how something works and why it matters to users. 

• Test features by yourself, so you don't take the tech team's word for it, but dig deep to put the puzzle pieces together.  

• Develop, revise, and uphold exceptional technical documentation, encompassing user manuals, release notes, help center articles, and content suitable for AI bots. 

• Advocate for end-users by ensuring documentation is intuitive, accessible, and meets the needs of a diverse audience. Incorporate feedback and user research to continuously improve documentation. 

• Simplify complex technical information into clear, concise, and accessible content that is customized for the target audience; while ensuring it aligns with established style guidelines. 

• Collaborate closely with product managers, engineers, UX teams, and stakeholders to understand product features, functionality, and technical specifications.  

What we’re looking for: 

• 4-6-years of core experience in the technical writing industry. 

•  A self-starter who takes ownership of tasks and thrives in a fast-paced environment with evolving priorities. 

•  Someone who embraces change, enjoys new challenges, and can think outside the box. 

•  A team player who takes pride in working collaboratively on complex tasks while delivering high-quality content quickly. 

• An individual willing to thoroughly understand and work with features before writing about them. This role is for someone who wants to dig deep, not just work from a technical spec.If the above points describe you, why aren’t you already on our team?! 

Benefits 

• Attractive Compensation: Best in the industry. 

• Comprehensive Benefits: Medical coverage for yourself and your immediate family. 

• Focus on Well-being: Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Unlimited vacation, we trust you to manage your own time. 

•  Community Engagement: Regular social activities, opportunities to give back through social work and community initiatives. 

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.