Principal Engineer - Platforms (Core Services / Insights / Payments / DevSecOps)

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

Read more about our marquee customer event Innergize at Innergize 2024

About Zenoti: Zenoti is a leading provider of enterprise software solutions for the beauty, wellness, and fitness industries. We are on a mission to revolutionize how businesses in these sectors operate, offering them a comprehensive, SaaS platform to manage all aspects of their operations. Our platform handles everything from appointment booking and customer engagement to payments, inventory, and employee management.

Position Overview: As a Principal/Senior Principal Engineer/Architect at Zenoti, you will play a pivotal role in shaping the future of our vertical SaaS enterprise solutions. Reporting directly to the SVP of Engineering, you will be responsible for driving the architectural vision and strategy for our platforms and data solutions. Your work will span across FinTech/Payments, data engineering, and a wide range of platform services including Front Desk Operations, Employee Management, Payroll, Inventory, and more.

This role offers a unique opportunity to lead the creation of architectural roadmaps, be part of DevSecOps transformation, help make critical decisions with short/mid-term solutions and collaborate with senior leaders across the organization. You will be at the forefront of innovation, influencing the technological direction of Zenoti's platform and ensuring our solutions are scalable, secure, and ready for the next generation of enterprise needs.

Key Responsibilities:

• Architectural Leadership: Develop and drive the architectural roadmap for Zenoti's enterprise SaaS platforms, ensuring alignment with business goals and scalability requirements.
• Platform Strategy: Lead the design and evolution of key platform services including FinTech/Payments, data engineering, analytics, and core platform functionalities.
• Strong in-depth hands-on experience in helping decisions with short-term vs mid-term solutions that are in sync with long-term roadmap/vision - lessons learned thru personal experiences.
• DevSecOps Transformation: Able to Champion/Contribute and guide the adoption of DevSecOps best practices across the engineering organization, ensuring secure, efficient, and reliable software delivery.
• Cross-Functional Collaboration: Work closely with the SVP of Engineering for Spas/MedSpas, VP for Fitness, and SRE/Infra SVP to manage dependencies, integrate shared services, and ensure cohesive platform development.
• Short-to-Midterm Solutions: Provide architectural solutions for immediate and upcoming business needs, ensuring quick wins while keeping long-term strategy in focus. Hands on experience in building these solutions on own.
• Technical Mentorship: Mentor and guide engineering teams/Aspiring-SrEngineers, for areas of ownership - fostering a culture of innovation, excellence, and continuous improvement.
• ARB & Governance: Help establish and lead an Architectural Review Board (ARB) to standardize architectural practices and ensure consistency across all projects.
• Innovation & R&D: Stay at the forefront of technological trends, evaluating and integrating new tools, frameworks, and methodologies that can enhance Zenoti’s platform capabilities.

Qualifications:

• 10+ years of experience in software architecture, with a focus on building scalable, enterprise-grade SaaS platforms.
• Proven expertise in Platforms (SaaS/Enterprise), FinTech/Payments solutions, Data engineering, and platform services.
• Deep understanding of DevSecOps practices and experience leading DevSecOps transformations in large engineering organizations.
• Strong leadership and collaboration skills, with experience working across multiple engineering teams and business units.
• Ability to create and communicate architectural roadmaps and strategies to both technical and non-technical stakeholders.
• Hands-on experience with modern cloud technologies, microservices architecture, and API design.
• Strong problem-solving skills, with the ability to quickly adapt and provide innovative solutions in a fast-paced environment.
• Excellent communication skills, with the ability to influence and drive change at all levels of the organization.

Why Zenoti:

• Impact: Be at the center of innovation in a rapidly growing company, where your work will directly influence the future of the beauty, wellness, and fitness industries.
• Growth: Opportunity to grow your career in a high-impact, leadership role within a supportive and collaborative environment.
• Culture: Work with a passionate, diverse, and talented team that values creativity, integrity, and a commitment to excellence.
• Benefits: Competitive salary, comprehensive benefits package, and flexible working arrangements.

How to Apply: If you’re ready to take on a challenging and rewarding role, we’d love to hear from you. Please submit your resume and a cover letter detailing your experience and how you can contribute to Zenoti's mission.

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.